Administrative Support Coordinator

Job Description:

Isaac Heating & Air Conditioning is currently searching for an Administrative Support Coordinator to join their Rochester, NY location. In this role, you will be responsible for supporting residential, commercial, and human resources duties and business needs.

 

The ideal candidate should possess excellent customer service skills, with the ability to multi-task and remain organized.

 

Summary: 

For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.

 

Responsibilities:

• Provide excellent customer service
• Manage Outlook calendars for Operations and Human Resources teams
• Monitor Service Titan reporting
• Schedule meetings, airline and hotel reservations, and car rentals
• Manage reception area, including mail, deliveries, scanning documents, and answering the phone
• Perform other duties and responsibilities as assigned

 

Job Qualifications:

• High school diploma or equivalent required
• Associates degree preferred
• Minimum 1 year of customer service experience
• Proficient in Microsoft Office (Word, PowerPoint, Teams, Outlook, and Excel)
• Service Titan experience preferred
• Sit or stand for extended periods of time
• Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday
• Perform repetitive keyboarding activities and operate general office equipment
• Extra hours/travel as required

 

Competencies: 

• Ability to multi-task in a fast-paced office environment
• Excellent organizational skills
• Results-driven
• Excellent interpersonal and conflict resolution skills
• Excellent written, verbal, and active listening skills
• Strong administrative skills
• Customer-focused
• Ability to work individually and as part of a team
• Strong problem-solving skills
• Analytical
• Excellent time management skills with a proven ability to meet deadlines
• Ability to act with integrity, professionalism, and confidentiality

 

The starting base range for this position is $22.00 to $24.00 an hour. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education which may result in a total compensation package that falls outside of the provided range.

Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state, or local law.

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Last updated on Oct 16, 2024