Senior Salesforce Administrator

About the Role

As Senior Salesforce Administrator, you’ll play a vital role at Beyond Finance. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

Responsibilities

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Collaborate with cross-functional teams to identify and implement process improvements
• Identify unused or underutilized platform features
• Effectively act as the liaison between users, product and development teams
• Working knowledge of Salesforce integration types, especially APIs and Connected Apps
• Provide metrics, data analytics, and data visualizations to inform critical business decisions
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Writing technical documentation
• Guiding junior salesforce admins

Qualifications and Background

• Strong Salesforce product knowledge and at least 5+ years of Salesforce admin experience
• Strong attention to detail, communication, problem solving, collaboration, and analytical skills
• Bachelor's degree in Computer Science or technical area or related work experience
• Administration hands-on experience with Sales and Service clouds
• Salesforce certified administrator and Salesforce advanced administrator certification.

Preferred Skill Requirements

•  Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with leadership, and technical teams.
• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Writing technical documentation
• Excellent interpersonal skills are also required
• Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
• Experience implementing Salesforce configuration changes
• Understanding of basic Apex, batch Apex and triggers
• Demonstrates continued personal/professional development
• Strong SOQL knowledge is required
• Experience with SFDX, Git source control, CI/CD is a plus
• Active in the Salesforce community

Last updated on Aug 20, 2024