OUR MISSION
West Tech Shipping is dedicated to getting your goods to you quickly, while consistently offering world class customer service, by the most efficient team, demonstrating strong dependability and providing competitive pricing.
CARGO OFFICER JOB DUTIES
The Cargo Officer is responsible for expediting and routing movement of incoming and outgoing cargo and freight shipments, as well as assisting customers with queries. It is therefore important that the Cargo Officer consistently provides reliable customer service and efficient overall performance.
Job Duties:
- Collection of invoices from customers.
- Gathering of customer invoices and ensuring all information is accurate before uploading for processing (e.g. vendor tracking number, item description etc. ).
- Verification of manifest data, as well as inputting of data to the manifest with an emphasis on ensuring all fields in the manifest spreadsheet are accurate and complete. complete.
- Assist with the clearance of cargo from courier or West Tech Shipping bond. This entails physically being at the courier (department of customs), or at the West Tech Shipping bond.
- Investigate and follow up on customer queries, particularly as relates especially Customs refunds.
- Assist in preparation of entries for clearance of goods.
- Ensure a high level of customer service is provided to all internal and external customers at all times.
- Apply a systematic and professional approach toward establishing and following “best practice” work processes and procedures in the business.
- Liaise with the U.S Warehouse in connection to customer packages and inquiries.
- Act as a liaison between customers and management.
- Record and follow up on customer requests in a timely manner.
KNOWLEDGE, SKILLS AND ABILITIES
- At least one (1) year experience in a similar role where precision and accuracy is essential.
- Must have general level CXC/CSEC passes in at least 5 subjects, including Mathematics and English.
- Ability to work in a fast-paced environment.
- Flexible and adaptable, with the ability to work on Saturdays.
- Strong communication and interpersonal skills.
- Ability to remain patient and professional at all times.
- Reliable with excellent organisational skills.
- Ability to work to deadlines through prioritization of job duties
Deadline for Applications: Friday, October 11, 2024 @ 8pm
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Last updated on Oct 3, 2024