Job Title: Service Desk / Desktop Technician
Job Location: 2312 W Casino Road Everett, WA 98204 ( 100% Onsite )
Contract Duration: 3 months
Brief Job Description:
Seasoned Service Desk / Desktop Technician with VERY strong customer service and communication skills.
Must be detail-oriented and willing/able to follow established processes and procedures.
This position will be involved in the following activities:
1. Desktop / service-side support needs as they arise.
2. Desktop imaging and deployment: end to end, including working directly with end-users to migrate settings, install custom applications and ensure laptop is fully functional.
3. Assistance with various projects including replacement of company cell phones and migration to a newer mobile device management system.
As we consider candidates for this position, we take the following individual attributes into account:
Customer Service
Work ethic/work attitude
Service orientation
Ability and willingness to learn
Communication and teamwork
Courage
Qualifications and experience desired:
Experience working in a Service Desk environment to address and resolve end user software and hardware issues.
Experience building out (imaging) and deploying desktops/laptops.
Experience working with Windows 10, Microsoft Office 365 technologies and Windows networking in a complex, fast-paced multi-user environment.
Experience leading small projects with minimal guidance and supervision.
Projects and functions to be performed:
Senior level desktop / Service Desk technician assignments as described above.
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Last updated on Jul 19, 2023