Partner Operations Coordinator

Mercury is building a whole stack of financial tools for startups. We work hard to create dashboards with thought and simplicity. You can check out our demo dashboard at www.demo.mercury.com.

Underneath all our products is a massive web of partners that users don’t see, that require significant product and process investment. That’s where the Partner Ops team comes in. Partner Ops work to maintain our external relationships and streamline our collective workflows to keep customers, partners, and Mercury employees happy. 

As a Partner Operations Coordinator, you will work to keep our network of partners running like a well oiled machine. This will include a mix of operations, product thinking, and relationship building. Internally, you’ll work across many of our products with teams like Banking Foundations, Wires, and ACH. You’ll be the connection between our product teams and external partners, advocating for the most efficient process possible and removing roadblocks so our designers and engineers can build with the freedom to dream big. You’ll deliver magic to our customers by making sure even the smallest details operate efficiently, so they never have to wonder if their card or wire is going to make it on time. 

*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust, Members FDIC.

You will: 

• Run the manual processes that keep Mercury running smoothly
• Help build the knowledge base for how our partnerships work
• Onboard and train Mercury employees to any external tools or dashboards they need to work with partners
• Select and manually onboard clients to various Beta products as needed
• Work with engineering and product to squash bugs and improve the product
• Get exposure to a ton of teams at Mercury - working with everyone from Compliance to Sales
• Help our support team solve problems for our customers

You should: 

• Have a BA/BS or something you feel is equivalent
• Have strong organizational skills
• Consistently exercise empathy
• Have a strong product sense
• Communicate ideas clearly across teams
• Be comfortable learning about companies with complex, technical products 
• Enjoy thinking about how to automate as much of your job as possible
• Stay calm and collected while working on ten things at once
• Feel confident talking with partners
• Exercise creativity while working within difficult constraints

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $75,700 - $89,000 USD
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $68,000 - $80,100 USD
• Canadian employees (any location): CAD 68,900 - 81,000

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

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Last updated on Aug 5, 2024