This is an amazing opportunity for an experienced Senior Customer Success Manager to join a company that offers Luxury Living in the Heart of Tennessee.
Founded in 2019, our client is a family owned and operated vacation rental property management company focusing on premium properties in the state of Tennessee.
Avid travelers themselves, they sought to provide travelers with things they wanted when traveling. This included modern and expertly designed spaces, clean units and linens, fully stocked kitchens, and a place that felt better than home.
Fast forward to 2021. The owners have formed a team that understands their vision and is helping to accomplish it. The company seeks to provide a positive, unforgettable experience to both clients and guests through personalized interactions, high quality standards, and streamlined technology.
This is an amazing opportunity for an experienced Senior Customer Success Manager to join a company that offers Luxury Living in the Heart of Tennessee.
Overall purpose and responsibilities of the role:
We are seeking an experienced and strategic Senior Manager of Customer Success to lead our Customer Success team. The ideal candidate will have a proven track record of driving customer satisfaction, retention, and growth. The Senior Manager of Customer Success will develop and implement strategies to ensure our customers achieve their desired outcomes while maximizing the value of our products/services. This role requires a visionary leader with exceptional communication and management skills, capable of fostering a customer-centric culture within the organization.
Duties and Responsibilities:
1. Leadership and Strategy:
2. Customer Relationship Management:
3. Customer Success Programs:
4. Performance Measurement and Reporting:
5. Cross-Functional Collaboration:
6. Renewals and Expansion:
7. Customer Advocacy and Feedback:
Requirements
Job type: Permanent
Emp type: Monday to Friday, 9:00am to 6:00pm CST (10:00pm to 7:00am MNL)
Location: Remote/Work from home
Industry: Vacation rental property management company
Expertise: Customer Success, Client Relations, Client Success, Senior Manager/Director
•Last updated on Aug 1, 2024
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