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IT Support Engineer II Information Services

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Full-time
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Position: IT Support Engineer II Information Services
Location: Triangle Area (Durham) NC
Job Status: Contract
Duration: 1 year
 
Summary of Position:
The Support Engineer II, Information Services reports directly to the Manager, Information Services and as part of the IS team, will be active in day-to-day end user help desk service and back-end systems administration, maintenance, and monitoring.

Responsibilities
  • First escalation for help desk service request and responsible for all level 2 requests both at the physical work location and at remote sites.
  • Triage help desk requests for IS team as needed.
  • End user account creation and management.
  • Administration and monitoring of Backup systems, Active Directory, Azure AD, Office 365, network devices, and VMware infrastructure
  • Administration of various third-party applications as needed.
  • Moves, Adds, Changes of end user devices, computers, etc. as needed.
  • Server room maintenance and monitoring of physical server/device infrastructure.
Basic Qualifications
  • High school diploma or general education degree (GED); or equivalent combination of education, certifications, and experience
  • 3+ years of work experience in an enterprise IT department troubleshooting a wide array of end-user issues
  • Working knowledge of Active Directory, creating, and managing domain controllers, FSMO roles, sites and services, and group policies
  • Experience managing/troubleshooting end-user issues in Office 365 Azure AD, Exchange Online, OneDrive, Teams
  • Experience configuring and troubleshooting multi-factor authentication (MFA), including Azure AD MFA, and modern authentication apps
  • Experience configuring/troubleshooting device and/or disk encryption
  • Working knowledge of SSL certificates and/or public key infrastructure (PKI)
  • Demonstrated awareness of cyber security risks including phishing, social engineering, and password best practices
  • Solid comprehension of networking protocols including TCP/IP, DNS, DHCP, Client, NPS, Radius, Print services, Subnetting, Routing, Wifi, etc.
  • Experience managing/troubleshooting virtual machines (Vmware and/or Hyper-V)
  • Experience managing/troubleshooting enterprise backup applications
  • Experience with triaging, dispositioning, and resolution of end-user support requests in an enterprise support ticketing system
  • Experience managing/troubleshooting end-user computer hardware (PC and Mac)
Preferred Qualifications:
  • Bachelor's degree in Computer Science
  • Experience managing/troubleshooting virtual machine environment including hypervisor host servers, configuration/troubleshooting of virtual networking/security/storage/etc.
  • Experience managing/troubleshooting AWS/Azure cloud environment virtual
  • Backup Exec, and Veeam
  • Experience managing/troubleshooting physical server room/data center infrastructure including servers, network devices, security/telephony devices, UPS, PDU, ATS, etc.
  • Experience deploying and troubleshooting automation tools/scripts such as Powershell, SCCM, PDQ Deploy, Intune, etc.
  • Working knowledge of SOX, HIPAA, and ISO legal compliance initiatives.
 
GlobalXperts is a global information and communications technology company with an impeccable record for providing comprehensive, integrated Managed Services and Professional Services and excelling in Network Infrastructure Management Services (Voice, Data & Video) and other IT Infrastructure Services (End User Computing, Applications, Storage and Virtualization).
 
 
 
  •

Last updated on Dec 13, 2021

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