Strategy & Operations Manager

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Bolt Food is looking for an Strategy and Operations Manager to oversee, discover and drive improvements across Malta's operations. The right hand of the Country Manager in driving operational excellence, analysis, decision making and project management.

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<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

 

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

 

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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We are looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to manage merchant operations in Malta. 

You will be working closely with the other Operations Specialists, Operations Managers, Country Manager and HQ teams where your work will drive business growth and revenue through achieving operational milestones and key metrics.

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<title>Main Tasks and Responsibilities:</title>

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• <point> Improving operations - Scale and improve country operations by reviewing current and defining new workflows. Oversee merchant's operations, onboarding and content quality. Solve problems including but not limiting pricing optimization, fraud decrease, refund optimization, and timely delivery to bring savings and drive orders growth. </point>
  
  
• <point> Data analysis - Provide business and data analysis to cross line of business initiatives. Automate and standardize as many processes as you can in order to decrease operations costs and efficiency. </point>
  
  
• <point>  Own and deliver key operational metrics - Make sure to achieve country targets with operations excellence and overall performance. Report progress and KPIs in a proactive and timely manner. </point>
  
  
• <point> Team and stakeholders management - You’ll manage the operations team in the market and coordinate with other departments and third-party providers to make our operations more efficient. Foster strong collaboration within local teams, central team and external partners to ensure seamless collaborations and delivery of projects and KPIs. </point>
  
  
• <point> Project Management- Identify and work closely with other teams in order to resolve the most challenging issues in country operations. Manage local projects so they align with country and HQ requirements. </point>
  
  
• <point> Manage local projects so they align with country and HQ requirements. </point>
• <point> Country Manager support- Support country manager in driving analysis and decision-making for complex financial decisions. </point>

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<title>About you:</title>

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• <point>You have a degree in Business Administration, Project Management, Operations Management, or related field.</point>

• <point>You have several years of previous experience in operations, consultancy, business development, or analytics with some team management exposure</point>

• <point>You are an analytical thinker who loves to solve problems and analyze large sets of data. Advanced data analysis skills are a must. </point>

• <point> You are an owner and proactively find solutions to business problems. </point>

• <point> You are able to work optimally in a matrix environment driving cross-functional collaboration with excellent organizational and project management skills. </point>

• <point> You have excellent communication & writing skills in English. </point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location.</text>
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Last updated on Aug 8, 2024