Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.

E

Service Desk Agent (PT) - Greenville, SC

etjdnw1kw4ry751omqcryv2jkphzlh03e5juym948sy1kv7hh74xv9c2ccsuyfmh · 30+ days ago

Greenville, SC, US

$35k+
Estimation

Full-time

Continue

By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

Service Desk Agent (Part-Time/Hourly)

Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:
In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by offering competitive pay, promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $1,500 annually in Professional Development funds.

Where you’ll work:
This hybrid remote opportunity allows you the flexibility to work from home and onsite at our Greenville, SC corporate office.

Our Customer’s Mission:
Epsilon provides professional and efficient technical support and account management activities for all US Patent and Trademark Office (USPTO) personnel while also providing world class customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point of contact (phone, email or chat) to remedy technical issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with account/access management for end users and our MI Team monitors and reports issues affecting enterprise services for USPTO.

An average day:
As a member of the Service Desk Agent team, you will answer calls, create and troubleshoot tickets, and be the first to mitigate outages for a federal customer. Every day is different, but what you can expect is the opportunity to experience a diverse mixture of technical issues and customer interactions. In this position you will:

Analyze and resolve software and communications problems using diagnostic software and/or technical troubleshooting processes.
Provide prompt, efficient, detailed remote technical service by engaging directly with end users via phone, email, and chat.
Deliver excellent customer service.
Monitor systems and network alerts to ensure they are addressed promptly per Service Level Agreements.
Collaborate with team members to update and maintain customer knowledge base.

Basic Qualifications:

As a requirement of this position, all candidates must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two years. In accordance with 8 U.S.C. 1324b(a)(2)(C), Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
High School Diploma and relevant Information Technology certification(s)/training/years of experience in place of college degree
Minimum of Six months Information Technology experience, one or more years’ experience preferred.
Flexibility with work hours; hours of operation will be M-F 5:30AM - 10:00PM, Weekends/Holidays from 7:30AM - 9:00 PM and every other Saturday from 7:30AM - 12:00 AM, shifts will likely be scheduled 4/hrs. per day, 5 days per week.
The patience and empathy to troubleshoot problems with non-technical end users.
The diligence to follow up, attend scheduled calls, and document work performed.
Ability to communicate effectively, both verbally and in writing.
The ability to remain calm and professional under stress.

Preferred Qualifications:

Bachelor degree or associate degree in information technology or related field is desired.
Application support experience
Knowledge of applicable data privacy practices

Other Requirements:

Will be subject to a Federal Government Background Investigation

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.

Please click here to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com.

#LI-DNP #LI-HYBRID

•

Last updated on Jul 14, 2023

About the company

E

etjdnw1kw4ry751omqcryv2jkphzlh03e5juym948sy1kv7hh74xv9c2ccsuyfmh

More jobs at etjdnw1kw4ry751omqcryv2jkphzlh03e5juym948sy1kv7hh74xv9c2ccsuyfmh

Analyzing

Help Desk Technician - San Francisco, CA

San Francisco, California

·

30+ days ago

Call Center Agent | IT Tier 1$42k+

Loveland, Colorado

·

30+ days ago

Advanced Windows Instructor | CNO $95k+

Pensacola, Florida

·

30+ days ago

Network Systems Architect

Manassas, Virginia

·

30+ days ago

Linux OS Engineer

Kansas City, Missouri

·

30+ days ago

More jobs like this

Analyzing

Customer Service Representative (Dummy Job)$37k+

B

b6jdnwcpcemgg8el3r9winlpunj8hc038b1vkhowrzxn9gitznreodi38t7rirkp

Edison, New Jersey

·

30+ days ago

Administrative Assistant,Customer Service,Payroll clerk$36k+

A

Amerigroup · Health insurance provider

Miami, Florida

·

30+ days ago

customer service$37k+

M

Merge · Digital marketing agency

New Jersey

·

30+ days ago

Customer Service/Administrative Assistant$34k+

M

mesoblast

Garland, Texas

·

30+ days ago

Customer Service Representative$31k+

giltner

Twin Falls, Idaho

·

30+ days ago

Customer Service/Receptionist$34k+

A

Acrux · Marketing and Advertising Agency

Weatherford, Texas

·

30+ days ago

Healthcare Customer Service Representative $42k+

O

oajdnwhco5vfaff54m7yrpeb808drd06a14jnqmr5j5ax5i2lhpvdaj6dy8drfhw

West Sacramento, California

·

30+ days ago

Customer Service Representative - Healthcare - $20.00/hour$20+ / hour

reveleer

New Albany, Ohio

·

30+ days ago

Virtual Assistance | Side Hustle Expert$35k+

F

fud

Remote

·

30+ days ago

Customer Service Representative (CSR)$42k+

F

fixautooceanside

Oceanside, California

·

30+ days ago

For job seekers

Job searchSearch millions of jobs

LaunchpadNew

Resume to business

Cover Letter StudioGenerate a cover letter

Add to ChatGPTFind and discuss jobs

For employers and recruiters

Resume ScreenerOrganize and rank candidates

Talent PipelinePre-order

Source top talent

Promote a jobReach more candidates

For everyone

Referral programEarn 30% commission

Get mobile appBrowse anywhere

Jobs API

Become a partner

Developed by Blake and Linh in the US and Vietnam.

We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord

Changelog

🚀 LaunchpadNov 27

Create a site and sell services based on your resume.

🔥 Job search dashboardNov 13

Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.

🫡 Cover letter instructionsSep 27

New Studio settings give you control over AI output.

✨ Cover Letter StudioAug 9

Automatically generate cover letters for any job.

🎯 Suggested filtersAug 6

Copilot suggests additional filters above the results.

⚡️ Quick applicationsAug 2

Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.

🧠 Job AnalysisJul 12

Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.