Product Operations Lead

Description:

At TrueLayer, we’re building a global account-to-account payments network that’s changing how money moves and so much more. We make payments and refunds instant, account data accessible and verification seamless — all so innovators in every industry can build better financial experiences for their users.

We are looking for a proactive, confident and efficient Product Operations Lead. You will be the leader of the Product Operations team, which is responsible for helping the Product Development organisation navigate the complex landscape of open banking and payments as our operations scale fast across multiple markets. Your team’s main focus will be improving the productivity and delivery of the product development teams, largely by solving common problems through new processes and solutions. This role will also include individual contributor responsibilities, with a balance between management and your own projects.

We’re looking for someone who will get stuck-in and seek out inefficiencies with a keen mind on how to improve and streamline. This role is pivotal to the success of scaling our organisation. 

Responsibilities:

Note that outside of the leadership remit, these may be owned by your team members:

• Lead on the priorities and remit of the Product Operations team, with an approach that aids alignment across the organisation
• Own, create and track KPIs for your product group, keeping team members and stakeholders accountable throughout the quarter and ready for review meetings
• Provide reporting for internal stakeholders and supplier managers / banking partners
• Use research, monitoring and analysis to produce reports and advise the product group enabling them to make better decisions, faster
• Payment operations: collaborate with product development teams and our banking partners to ensure robust processes are in place for mananging our pay-ins and pay-outs products 
• Support new product launches: Spec tooling for support and operationalization across the business when a new product is launched
• Testing: define user testing on behalf of the product development organisation, and ensure your team members to deliver this to a high standard
• Bank certificate processes: manage and improve processes related to open banking certificates
• Chargebacks, disputes and fraud processes: investigate and shape these critical activities
• People management: develop and grow your team members so they can reach their potential at TrueLayer
  
  

Requirements:

• Demonstrable experience in product operations, ideally within payments as this remit focuses heavily on payments processes
• An analytical mindset with an ability to tackle complex information
• Strong operational capability, and experience improving / streamlining processes
• Experience working with data
• Comfortable working in a new, open area and being creative with how to approach it
• Strong stakeholder management skills and is highly collaborative
• Good level of product awareness and some experience working with a product function
• Managerial experience, with proven ability to coach others into improved performance

Benefits:

What you can expect from us:

• Competitive salary and meaningful equity in the company 💰
• Flexible hours and hybrid working - we offer a hybrid approach to work of 3 days per week remote working 🏡 and 2 days per week in our new offices in London 🇬🇧 Milan 🇮🇹  and Dublin 🇮🇪
• A one-off contribution of €200 to help you set up your home office 💺
• Flexible holiday policy, with 24 days as standard ✈️
• 2 volunteering days to support causes important to you 🌳
• Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👩‍👩‍👦
• Budget to spend on learning & development each year 📚
• 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊
• Membership of mental wellbeing platform Spill 🧘

Last updated on Jul 31, 2024