Who we are
Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.
Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs.
At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities.
We are looking for teammates to join us in building our company, culture, and Member experience who:
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
About this role
We’re seeking an entrepreneurial and enthusiastic individual to join our rapidly growing Client Success team. As an Account Executive, you will play a pivotal role in nurturing and expanding client relationships while driving the strategic vision to ensure the long-term success of your clients. You will take ownership of client renewals, contracts, and the expansion of products and memberships. This role is ideal for a self starter and high-performing professional with a proven track record of managing client retention, satisfaction, and revenue growth in large market segments.
What you’ll do:
- Client Relationship Management: Own all aspects of client relationships, both strategic and operational, to drive member engagement in service offerings and ensure long-term client health.
- Stakeholder Engagement: Build and strengthen relationships with clients and key stakeholders, including consultants and partners, to proactively manage service delivery expectations, ensuring satisfaction, profitability, and renewal.
- Trusted Advisor: Become a trusted advisor by deeply understanding the client’s benefits ecosystem, developing metrics for success, and regularly reviewing progress to ensure value realization based on client goals.
- Growth and Expansion: Identify and lead opportunities for footprint growth through expansion and cross-sell initiatives using a consultative selling approach.
- Renewal and Retention: Manage the client renewal and retention process end-to-end, ensuring high levels of client engagement, satisfaction, and loyalty.
- Client Presentations: Plan and execute successful client meetings, delivering effective and compelling presentations to a wide variety of audiences.
- Reporting and Analysis: Lead the delivery and analysis of client utilization reports, identifying trends, capitalizing on member engagement drivers, and identifying opportunities for improvement.
- Cross-Functional Collaboration: Partner with internal teams such as Implementation, Product, Marketing, and Solutions to ensure successful program delivery and client onboarding.
- Marketing and Engagement: Collaborate with clients and internal teams to develop comprehensive marketing and engagement strategies to increase member participation and utilization
- Client Advocacy: Convert key client contacts into advocates, securing their participation in reference and market-facing activities.
- Training and Promotion: Develop and lead client and partner training sessions, including open enrollment events, benefit fairs, and leadership meetings, both onsite and virtually, to promote services to members.
- Client Success Culture: Champion client needs within the organization and inspire a culture of client success company-wide.
- Process Development: Contribute to the development of repeatable client delivery processes, expanding documentation, and driving continuous improvement of Client Success processes and frameworks.
What we’re looking for:
- 10+ years in Account Executive roles, with 5+ years managing strategic and functional aspects of Health Plans and/or PBMs being a plus.
- Advanced experience in the healthcare or benefits industry, with deep knowledge of the employer health and wellness space. Start-up experience is preferred.
- Demonstrated track record of high retention, client satisfaction, and expansion/revenue growth.
- Experience in developing and managing trusted advisor relationships with client stakeholders, including C-suite, with a deep understanding of client business strategy and success metrics.
- Proven ability to drive change within complex organizations.
- Strong analytical mindset, with the ability to translate data into meaningful insights.
- Flexibility and agility to work cross-functionally in a fast-paced environment.
- A process-focused approach with strong problem-solving skills and keen attention to detail.
- A collaborative team player ready to support teammates, contribute to projects, and offer thought leadership.
- Exceptional communication and presentation abilities.
- Experience with CRM systems, preferably Salesforce.
- Ability to manage and prioritize multiple competing priorities in a high-growth environment.
- Experienced in effectively managing ambiguity.
- Ability to travel at least 30% of the time, including overnight travel.
- Bachelor’s degree in Business or a related field.
As a remote position, the salary range for this role is:
$130,000—$152,000 USD
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
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Last updated on Aug 26, 2024