Partner/Channel Manager - EMEA

About Cognigy:

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. 

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy: Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts: Team, Trust, Transparency, Technology.

Your new role: Partner/ Channel Manager

Are you passionate about driving partner-led and partner-influenced sales efforts? Join us to lead and manage all go-to-market (GTM) activities for an assigned group of partners within a defined geographic area. In collaboration with our Partner Enablement Team, you will facilitate the transfer of Cognigy sales, pre-sales, and post-sales skills, ensuring competency in these core areas to achieve our company's growth objectives.

As the Partner Manager, you will be responsible for managing relationships with an assigned group of partners. Your main objective will be to enable partner competency in promoting, selling, and delivering Cognigy’s solutions, driving partner lead generation, and ultimately maximizing partner sales.

Key responsibilities include:

• Partner Relationship Management: Build and maintain strong relationships with partners. Provide support, training, and sales resources to ensure partners have the knowledge and tools to effectively promote, sell, and deliver Cognigy’s solutions.
• Enablement: Drive partner enablement in cooperation with the Cognigy Global GTM Enablement team and the Cognigy sales team.
• Collaboration with Marketing: Collaborate with the Cognigy Marketing team to create partner-specific marketing campaigns and promotional activities. Work with partners to develop joint marketing initiatives, co-marketing programs, and events to generate leads.

Overall, this position plays a critical role in driving partner sales growth and enabling, expanding, and maintaining strong global partnerships.

Growth Potential:

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

Requirements

About you

• Proven and successful experience within Partner or Channel Management within the Contact Center or Conversational AI space.
• Experience managing partners and scaling the related go-to-market.
• Understanding and experience with different types of sales engagements: sell-with, sell-through, and sell-to strategies
• Fluent in English and German
• Strategic thinking and business acumen.
• Strong networking and relationship-building skills.
• Ability to collaborate effectively with cross-functional teams.
• Strong organizational and project management skills.
• A proactive and strategic mindset with a focus on results.

If you thrive in a dynamic environment and are ready to make a significant impact, we want to hear from you!

Benefits

Life at Cognigy: What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:

• Attractive and performance-oriented salary
• Company pension plan
• Your choice between statutory or private healthcare insurance
• 25 days paid leave, plus 5 additional ‘floating’ days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including LinkedIn Learning
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement: Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Last updated on Jun 26, 2024