Business Operations Manager

Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K.  While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their  financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Los Angeles and London. 

*Banking services provided by MVB Bank, Inc., Member FDIC

The BizOps team plays a pivotal role in this mission and solves some of Credit Karma's most important business problems. BizOps leads are embedded within our verticals and collaborate with a cross-functional team to lead strategic initiatives that have a direct impact on our business. We drive operational discipline and clarity on performance to make verticals & Credit Karma successful at achieving our objectives. We are a team of highly-collaborative individuals that strive to enable financial progress for all of our members

What you’ll do:

• Serve as a thought partner and sounding board to the General Manager to help them drive data-driven decisions
• Lead strategic projects and operationalize them to move the business forward 
• Serve as the connective tissue of a cross-functional Vertical Core Team to enable it to function effectively:
• Own the forum for discussion of the highest priority topics and for decision-making
• Develop cross-functional plans that tie together various work-streams & track progress
• Track and measure performance of key cross-functional initiatives: establish and monitor KPIs and develop operational dashboards 
• Drive cross-functional clarity on under- and over-performance 
• Lead strategic planning and provide independent perspective on viability of plans to achieve goals, as well as on resource prioritization and allocation
• Identify opportunities to leverage the platform, other verticals, strategic partnerships and acquisitions to grow the business
• Collaborate with the team and leverage data to inform, develop, and iterate on business strategy
• Manage key communication and materials for the Executive Committee and company leadership 

What’s great about it:

• You’ll serve as an influential sounding board for vertical leadership and drive discipline to decision-making
• You’ll get to solve highly analytical problems and have a direct impact on the future of the Credit Karma product
• Your work will help us design better products, improve user experience, and inform overall business performance
• You’ll have exposure to and a voice at all levels of management
• The role is highly cross-functional, which means you get to work with Product, Business Development, Marketing, Data Science, Financial Planning & Analysis, Corporate Development, and Engineering
• You'll get to join a substantial business line and have an outsized impact on its long-term trajectory

Minimum Basic Requirement:

• 5+ years of total work experience, 2+ years of which in management consulting, investment banking, business operations, corporate strategy or finance
• BA/BS degree from an accredited college or university

Preferred Qualifications: 

• Strong analytical chops and ability to problem-solve and understand key drivers of the business
• Executive presence with the ability to develop  a strong point of view on strategic priorities based on internal and external data
• Excels in ambiguous environments: an ability to drive complex projects and develop processes with minimal guidance and oversight
• Strong communication and presentation skills with ability to articulate, present and debate recommendations with all levels of management
• Proactive and passionate self-starting general athlete with bias towards action and constant prioritization
• Strong preference for background in management consulting or related field
• Prior experience in financial services, payments or financial technology 
• MBA preferred

Header to use - Benefits at Credit Karma includes:

• Medical and Dental Coverage
• Retirement Plan
• Commuter Benefits
• Wellness perks
• Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
• Education Perks
• Paid Gift Week in December

Last updated on Aug 13, 2024