Solutions Architect

Why you will love working here

We are a global leader in loyalty marketing

We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most.

We are a mission and values driven company

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.

We are values driven at every point. Over our 30+ year journey, we’ve created a fun, high-trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients.

About the team and what we’ll build together

The SA (Solutions Architect) acts as a Kobie SME, investigating client needs through a loyalty lens. They can visualize and articulate client needs, at the intersection of client desired outcomes and Kobie capabilities. They communicate desired client outcomes clearly across workstreams to ensure project success as the enterprise-wide "connective tissue" for a project. During a project, they set the tone for, and manage direction of, the client business solution as they align the team to the associated project scope.

How you will make an impact

• An "average" day may include: partnering with clients and client teams to define a solution and associated scope; championing that scope to internal teams for everyone to rally around, supporting solution questions from team members; gathering core requirements for new business; providing general RFP support (answer questions on tech/products, services); leading product demonstrations for clients and/or prospects
• Create technical solutions, encompassing the complete system with documentation of all integration points (generally for a single client system), while demonstrating awareness of key business functions and corresponding technical strategy benefits, risks, and costs that impact the business
• Actively negotiate business requirements with clients to manage scope of work and expectations of delivery timelines
• Proactively communicate and clarify business requirements to all functional groups to ensure the solution meets the business objectives
• Propose and lead the implementation or improvement of innovative and repeatable approaches, methods, processes, or technologies that can be adopted by your team and other departments
• Serves as a SME/Mentor for other teammates

Expected Service to Kobie's Internal Stakeholders includes:

• Translate client and product requirements into system and process solution designs
• Represent the voice of the business and the vision of the product as part of the pre-sales, implementation and delivery teams
• Assist in release planning to highlight milestone releases for Epics and Features
• Work with QA to create and execute test plans to validate functional requirements

Core competences expected at this level of leadership within Kobie:

• Ability to architect solutions for multiple client systems encompassing multiple industry domains
• Plan and participate deliver product demonstrations
• Able to thrive in a fast paced, deadline driven environment
• Provide product demonstrations of implementations to clients and stakeholders
• Provide solution guidance throughout new client implementations
• Handles critical conversations with staff, peers, and clients
• Prepares materials for new business presentations, able to speak and write with a professional tone
• Develops goals for their working group and skill group that are measurable and aligned with company goals and objectives
• Effectively negotiates and coordinates delivery with other groups
• Takes decisive action to achieve group and individual goals
• Supports accountability for work fully or partially produced by their team
• Able to stand in for other group leaders when needed
• Communicates in a way that makes an impact and persuades their intended audiences

What you need to be successful

• 3-5+ years' experience in understanding client business requirements, solution design, sales support, CX/UX, delivery within a technology environment
• 2-4+ years of one or more of these competencies:
• Software Implementation Support
• Technical Project Direction
• Pre-sales Engineering
• Significant cross-functional client delivery capabilities (ability to understand multiple workstream dependencies across marketing campaigns, data warehouse and analytics, partner integrations, etc.), with the ability to drive coordination across all project work streams
• Working understanding of multiple delivery methodologies (Agile/scrum, waterfall, iterative)
• Notable experience in loyalty marketing sector, preferred
• Significant experience in retail, financial services, or T&H sector(s), preferred
• MarTech Experience preferred
• CX/UX Background preferred

Our teammates are at the heart of everything we do

Healthy people are happy people, which makes mental and physical health a top priority at Kobie. From robust health insurance and benefits options to free fitness programs like FitOn, to generous vacation time for yourself, we support your health needs fully. In today’s job market, we know that employees are choosing only what works best for their life. For those that want career growth, Kobie is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Kobie’s competitive pay, 401k

matching, annual profit sharing and bonuses all make Kobie a perfect place to build your career.

Kobie a place for all

We don’t just accept differences – we embrace, share, and celebrate them!

Employment at Kobie is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.

We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout Kobie.

Last updated on Aug 21, 2024