About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage, B Corps certified company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.
The Job
As a Systems Associate/Specialist at Omnidian, you will be an essential part of our IT team, responsible for supporting and maintaining our IT infrastructure. You will troubleshoot and resolve hardware and software issues, assist with user account management, and participate in various IT projects. You'll collaborate with colleagues to document processes, ensure smooth operations, and help drive our IT initiatives forward.
Priority application deadline: by morning of Sept 10
What You'll Do
- At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
IT Support & Administration (80%)
- Provide day-to-day support for end-user Windows and Mac workstations, office software, and licensing.
- Respond to service desk tickets and deliver timely resolutions to technical issues.
- Assist in the installation, configuration, and maintenance of software systems.
- Monitor system performance, identify issues, and escalate as needed.
- Manage user account provisioning and permissions across various systems.
- Support employee onboarding and offboarding, ensuring smooth transitions.
IT Projects & Technical Support (20%)
- Assist with IT projects by providing basic technical support and executing entry-level tasks.
- Help implement new IT solutions under the direction of senior team members.
- Contribute to technical aspects of IT initiatives as needed.
Who You Are
- You are comfortable with IT troubleshooting and support, and eager to develop your skills.
- You have clear, concise, and articulate written and verbal communication skills.
- You possess strong organizational skills and can quickly reprioritize tasks as needed.
- You have a curiosity and growth mindset, with a proactive approach to learning and development.
- You demonstrate empathy and respect for coworkers, partners, and customers.
- You are a problem-solver with enthusiasm, patience, and thoroughness.
Experience You’ll Need
- Associate: 4+ years of customer service, office admin, or related field, plus either 6+ months of IT support, or demonstrated preparation for a career pivot (e.g. certifications, technical training, continuing education, etc)
- Specialist: 2+ years in IT support, system administration, or a related field
- Some experience with Google Workspace and Microsoft Azure.
- Proficient in managing Mac and Windows computer systems.
- Familiarity with VOIP phone systems, Malware, and MDM software solutions.
- Exposure to IT project support or small-scale project tasks.
- Some basic understanding of scripting and automation tools, including PowerShell.
Experience That's a Plus
- Any of these are great, and none are required:
- Experience resolving user-reported issues and managing service tickets.
- Familiarity with identity providers like Okta.
- Experience with workflow automation tools (e.g., Make, Zapier).
- Knowledge of CRM platforms such as Zendesk or Salesforce.
- Basic understanding of networking and firewall management.
- Understanding of networking concepts, protocols (like TCP/IP), and experience with network devices (routers, switches).
- Familiarity with installing, configuring, and managing servers (both physical and virtual).
- Knowledge of virtualization platforms (e.g., VMware, Hyper-V).
- CompTIA A+, CompTIA ITF+, and/or CompTIA ITIL certifications
Work-life and Culture
- All of our roles offer the opportunity to work remotely
- If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
- If you are near one of our employee clusters, we offer one or more local gatherings per year
- We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, self-managed PTO or 15 days of PTO in your first year, and paid sabbatical leave after four years
- We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
- We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
- We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp
Grow With Us
- We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
- Internal candidates: Check out our advice on Internal Transfer: Job Application Process
- Here are the next roles in this career track:
- Systems Associate
- Systems Specialist
- Sr Systems Specialist
- Systems Administrator
- We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
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Last updated on Sep 4, 2024