FRONTSTEPS is the nation’s most comprehensive Community Management platform that simplifies how management companies and homeowner associations connect, operate, and optimize modern communities and management companies. With a focus on mobile-first technology and best-in-class user experiences, our platform makes it easy for community leaders to collaborate and drive prosperous communities and management companies.
At FRONTSTEPS, we know that we cannot build a community-focused platform without actively investing in our team. That’s why you’re here. Our internal FRONTSTEPS community is built upon talented people that get their hands dirty, engage in problem solving, and ultimately make our platform the most competitive service on the market.
POSITION OVERVIEW
FRONTSTEPS is on a mission to build intuitive software solutions that foster transparency, efficiency, and collaboration for everyone who calls an association home. The Suite Manager product is a unified, mobile-optimized back-office destination for our Community Association Managers, leveraging AI to automate processes and connect tightly with FRONTSTEPS Community—a curated experience for homeowners and board members.
In this role, the Senior Product Owner will be an innovative leader excited to shape our company's future. You will leverage your expertise to drive product development and enhance user experiences. You will be responsible for self-sourcing data as needed to validate the success of newly released features and capabilities. You are a forward-thinking individual who embraces creative problem-solving, takes calculated risks, and brings a data-driven mindset to every decision. We seek someone who can lead by example, leveraging technology, Business Intelligence, and AI to push boundaries and inspire those around them.
IMMEDIATE VALUE OBJECTIVES
· Ramp up quickly, master domain knowledge and maximize user story creation within the first 90 days.
· Focus on driving adoption through targeted focus on feature releases and metrics tracking.
· Lead the integration of AI for efficient product development processes.
ESSENTIAL FUNCTIONS
- Deeply understand the customer and our integrated partners. Serve as an advocate for the customer when making product decisions and ensure customer needs are addressed.
- Regularly engage with our champion customers to identify value-added features that will drive adoption and engagement.
- Translate the product vision into clearly articulated end-to-end use cases and user stories with well-defined acceptance criteria, minimizing the need for engineering input, utilizing AI tools to accelerate requirements gathering and user story creation.
- Collaborate closely with the design team, defining user experiences and writing detailed design stories to guide the creation of user-friendly interfaces. Review and approve design deliverables, ensuring they align with the product vision.
- Inspire a healthy culture of accountability throughout sprint cycles by guiding developers, designers and QA engineers through the Software Development LifeCycle (SDLC) and maximizing velocity by ensuring excellence from all team members.
- Plan and prioritize work within the team to balance focus between strategic enhancements, tickets, bugs, tech debt, and security concerns, ensuring each sprint meets set targets for these areas.
- Collaborate cross-functionally with other product owners to align efforts across the product suite, ensuring cohesive product development, timely delivery, and accountability in executing the product roadmap.
- Keep the backlog refined and ready well ahead of the development team, aligning development with the roadmap, and leveraging AI to improve efficiency in delivering features on time.
- Move with urgency and accuracy, juggling multiple initiatives while ensuring no critical details are overlooked. Identify areas for improvement and drive changes to optimize efficiency, stay flexible and iterate as needed.
- Mentor and guide junior product owners and business analysts, helping them refine their skills in backlog management, story writing, and agile methodologies to ensure they can contribute effectively to the team’s success.
- Drive organizational visibility into product development progress and completion. Ensure continuous communication of product development progress to internal and external stakeholders.
- Leverage key SaaS metrics such as DAU/MAU ratios, feature adoption, customer retention, churn rates, and NPS to drive product development decisions.
- Drive adoption by creating intuitive onboarding experiences using tools such as AppCues to guide users through newly released features and track feature-specific activity.
- Performs other duties as requested by management.
SKILLS & QUALIFICATIONS
- Bachelor's degree or relevant work experience.
- 5 to 7 years of experience working in a SaaS product ownership or software development environment.
- Extensive experience working with agile teams, leading sprint cycles, backlog management, and user story definition.
- Experience building products leveraging APIs, Webservices, and direct DB connections.
- Experience with Azure DevOps, including managing and prioritizing product backlogs, tracking burndown charts/dashboards and planning work across iterations.
- Proven track record of leveraging AI tools to enhance process efficiency and streamline story writing and team rituals.
- Familiarity with AppCues, PowerBI, and SQL to guide feature adoption and track user activity.
- Proficiency with data science tools preferred (such as Python and R) to drive data analysis and enhance decision-making.
- Strong background in SaaS analytics, including DAU/MAU ratios and unit economics, to evaluate product performance and make informed decisions.
- Familiarity with software development processes, with a strong understanding of back-end (.NET) and front-end (Angular, React, Ruby) technologies.
- A demonstrated ability to work independently to find creative solutions with a solid understanding of software and technology.
- Ability to prioritize demands and lead by example in a highly collaborative and cross-functional environment.
This position will remain open through November 15th, 2024.
Benefits include the following:
· Medical, Dental, and Vision
· Company sponsored Life Insurance
· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
· FSA/HSA
· Paid Time Off
· Sick Time
· Internet Reimbursement
· 401k match
FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
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Last updated on Oct 15, 2024