Client Onboarding Specialist

TransferMate, Ireland’s most recent tech unicorn, is a global B2B payments technology firm, powering international payments and receivables transactions for the world's biggest brands.

TransferMate is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 9 consecutive years, a “Best Workplace for Women” for the past 5 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the accreditation’s second year.

Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. In Bulgaria alone, we have 850 + employees across our offices in Varna, Veliko Tarnovo and Shumen and we’re continuing to grow!

Due to continued expansion, we have created a new position for a Client Onboarding Specialist to join our Client Onboarding Team and wider Operations Team.

Role Overview:

The primary responsibility of the Onboarding Specialist is to assist the Strategic Partnership Sales Team with their customer onboarding activities in addition to providing Ongoing support for Partners and their clients after they become live.

Role Responsibilities:

·        Provide exceptional customer service to Strategic Partners & Clients

·        Participate in client implementation Kick-Off meetings.

·        Manage multiple clients/projects/stakeholders simultaneously.

·        Lead/support client information gathering sessions/subsequent meetings.

·        Configure the TransferMate product to meet the requirements of our clients.

·        Serve as a project owner, including managing communication (technical and business level) progress to stakeholders, risk identification, mitigation and facilitating problem solving.

·        Liaise with clients, sales teams, and other stakeholders to ensure successful implementations.

Requirements

Educational Requirements:

·        Bachelor’s Degree or Diploma in a relevant discipline OR equivalent industry experience

The skills that you have:

• Effective communicator with excellent communication skills.
• Well-versed in problem-solving, capable of handling conflicting priorities adeptly.
• Recognized for collaborative abilities, skilled in motivating and sustaining enthusiasm during the onboarding process.
• Effective office, time management, and organizational skills.
• Excellent spoken and written English (grammar, spelling, and pronunciation) and experience in presenting.
• Computer literacy – knowledge of Word, above-average Excel, Outlook and PowerPoint required.
• Achievement of business onboarding and customer satisfaction targets.
• Proactive management of all areas of the onboarding process.
• Demonstrated project management skills.

Benefits

Why work with us?

At TransferMate, We are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

·        Flexible Working Policy with a combination of remote and office working

·        Multisport Cards

·        22 Annual Leave Days for all employees plus additional days with length of service

·        Lifework days: ½ day each quarter to get your life work done

·        Summer flex hours where you can work your 40 hours across 4.5 days

·        Additional Health Insurance including dental and vision care

·        Team Buildings & Parties

·        Life Insurance

·        Refer a Friend Bonus

·        Discounts across various stores, theatres, restaurants

·        Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year

·        CluneTech Life – corporate wellness program

·        Monthly Food Vuchers

·        Mobile Plan with Free Calls & Internet

·        Company Paid Trainings & Learning Accounts

·        #OneTeam Awards and Annual Employee of the Year Awards

·        Milestone Recognition Program

·        Free Sports: Football, Tennis, Volleyball

·        Employee Assistance Program

·        Meeting Free Days – a specific no meeting day where we encourage no meetings so you (and your team) can focus on getting things done!

·        Compassionate Leave: up to 4 weeks paid leave for the loss of a loved one

·        Compassionate Leave for pets:  up to 2 days

·        5 days company-paid Miscarriage / Pregnancy Loss Leave (applicable for partner also)

We would like to thank you for your interest in this role. Please note that only shortlisted applicants will be contacted for an interview.

At TransferMate, we’re proud to be an equal opportunities employer. Qualified applicants will be considered without discrimination on the basis of gender, marital status, family status, sexual orientation, religion, age, disability and race. This position is also suitable for individuals with permanent impairments (with ≥50% incapacity) who have no medical preventatives to be employed.

Please note that when applying for a position with CluneTech, you voluntarily submit your personal data. This data will be processed for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data.

Last updated on Mar 19, 2024