We are looking to hire an Incident Resolution Manager, who will resolve retail and corporate problems of our clients in an effective way.
Job Responsibilities:
- rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
- advising clients on all matters concerning bookings and our product;
- communication with suppliers, hotels and clients by email and phone;
- working in CRM systems and with our internal databases.
Requirements
- knowledge of English on at least Upper Intermediate level (both spoken and written);
- kindness, stress-resistance, politeness and responsibility;
- ability to learn quickly and be results-focused;
- a functioning computer and microphone;
- knowledge of the travel business and booking systems;
- knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);
Benefits
- remote work;
- a young and active team of super specialists;
- schedule: 2/2 rotating shifts (2 days work from 1 p.m. to 1 a.m. Ecuador time / 2 days off, including weekends);
- salary 550 euro + till 250 euro bonus kpi;
- interesting and ambitious tasks that will take you to the next professional level;
- learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
- corporate discounts on hotels and other services.
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Last updated on Apr 13, 2023