Industry Solutions Manager, IoT Platform Solutions

WHO WE ARE 

Seagull Software is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at www.bartendersoftware.com. 

We’re a growing, profitable, mid-size business with a nearly 40-year history of leading in our field.  Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe.  You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere.  Join us and help shape the way the world works. 

LOCATION 

This position works under a flexible work model and is remote in the US, with some required travel. 

JOB SUMMARY 

The Industry Solutions Manager, IoT Platform Solutions, is a critical role that bridges the gap between our innovative product offerings and the industrial clients who rely on them. This individual will play a key role in ensuring the successful implementation, adoption, and ongoing satisfaction of IoT Platform Solutions within industrial settings. In addition to supporting customers with technical expertise, this individual will act as an industry consultant, working closely with clients to understand their unique needs and challenges, helping them unlock the full potential of IoT Platform Solutions. This individual must have expertise in business consulting, solution design, and low-code development/configuration, with experience supporting both pre-sales and post-sales processes. The ideal candidate will possess a strong technical background, excellent consulting skills, and a deep understanding of industrial operations. 

WHAT YOU WILL DO 

Customer Engagement & Technical Support: 

• Serve as the primary point of contact for industrial clients using IoT Platform Solutions, ensuring a seamless experience from implementation through ongoing use. 

• Interface with Technical Support (L1/L2) for issue management while resolving most L1/L2 issues on-site or remotely, collaborating with L3 teams for bug fixes or code changes as needed. 

Pre-Sales and Post-Sales Engagements: 

• Collaborate with sales teams during pre-sales to identify client needs, develop tailored solutions, and present technical capabilities of the IoT Platform Solutions. 

• Design and configure low-code solutions tailored to meet client requirements, ensuring alignment with their operational goals. 

• Support post-sales activities, including onboarding, configuration, and training, to drive product adoption and client success. 

Technical Account Management: 

• Lead the technical onboarding process for new clients, including setting up, configuring, and integrating IoT Platform Solutions with their existing systems and infrastructure. 

• Troubleshoot, diagnose, and resolve technical issues, ensuring clients’ systems are running efficiently. 

• Monitor system performance, providing regular health checks and usage insights to clients, identifying potential risks, and recommending solutions to optimize usage. 

Industry Solutions and Consultation: 

• Apply a strong understanding of industrial processes, operations, and challenges to help clients optimize their use of IoT Platform Solutions in their specific industry context. 

• Provide tailored guidance on how IoT Platform Solutions can enhance data visualization, operational efficiency, and decision-making within the client’s business. 

• Conduct periodic business reviews with clients to discuss goals, performance, and areas for improvement, identifying opportunities for new features or add-on products. 

Product Advocacy and Feedback Loop: 

• Advocate for the IoT Platform Solutions product within the client’s organization, driving product adoption and ensuring users are fully trained and supported. 

• Collect feedback from clients regarding product performance, pain points, and feature requests, providing valuable insights to the product management team for continuous improvement. 

• Serve as the voice of the client to internal teams, ensuring customer needs are well understood and considered in future product development. 

Collaboration and Reporting: 

• Work closely with the sales, customer success, and product teams to ensure a cohesive customer journey. 

• Provide regular status reports, technical summaries, and project updates to internal stakeholders, ensuring alignment on client expectations and timelines. 

• Contribute to the creation and refinement of documentation, training materials, and knowledge base resources to empower both clients and internal teams. 

WHAT WE REQUIRE 

• 5+ years of experience in a customer-facing technical role, preferably in a SaaS or enterprise IoT / Auto-ID software environment. Experience in industrial sectors (e.g., manufacturing, energy, supply chain logistics) is highly desirable. 

• Business Consulting: Proven ability to consult on business processes, identify challenges, and propose technical solutions to drive operational improvements. 

• Solution Design and Low-Code Development: Strong experience in designing, configuring, and implementing low-code solutions to meet diverse client requirements. 

• Pre-Sales and Post-Sales Support: Demonstrated success in engaging with clients throughout the sales cycle, from identifying needs and proposing solutions to successful implementation and support. 

• Technical Expertise: Strong technical background with experience in software implementation, system integrations, troubleshooting, and customer support. Familiarity with data visualization, cloud-based applications, and industrial technologies (e.g., IoT, WMS, ERP systems). Expertise in RFID and other IoT sensors for tracking, automation, and real-time data collection is essential. 

• Support Skills: Ability to diagnose and resolve L1/L2 issues, both remotely and on-site, and collaborate effectively with L3 teams for complex problem-solving. 

• Problem-Solving: Proven ability to analyze complex technical issues and devise effective solutions. Strong troubleshooting and analytical skills. 

• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences and vice versa. 

• Project Management: Strong organizational skills with the ability to manage multiple client accounts, projects, and deadlines simultaneously. 

• Customer-Centric: A passion for delivering exceptional customer experiences and ensuring clients achieve the highest return on investment from the product. 

• Tools: Familiarity with CRM systems (e.g., Salesforce), project management tools (e.g., Jira), and data analytics platforms is a plus. 

• Ability to travel up to 25%.  

Preferred Qualifications: 

• Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, or a related field. 

• Experience with IoT Platform Solutions or similar industrial software products. 

• Certifications or training in relevant technical areas (e.g., low-code platforms, cloud platforms, data analytics, IoT platforms) is a plus. 

• Experience in creating and delivering technical training and presentations. 

• Federal government clearance or the ability to obtain clearance is a plus. 

COMPENSATION & BENEFITS  

• Compensation for this full-time job is an annual base salary between $122,000 - $184,000, with the potential for an annual bonus. Starting salary is usually targeted close to the midpoint of the range, for those meeting all the qualifications of the job. The specific salary offered to a candidate may be influenced by various factors, including but not limited to the candidate’s relevant experience, education, or location.  

• Excellent medical, dental, and vision plan  

• 401K with 100% employer matching up to 3.0% with immediate vesting period 

• Accrual of 21 days of PTO (combined vacation and sick days) per year for the first four years of employment, with additional accrual increases for years of service 

• 8-10 paid company holidays per calendar year 

• Company-paid life insurance, short-term and long-term disability benefits 

• Tuition-reimbursement benefits 

TERMS OF EMPLOYMENT 

Upon hire, you must be able to provide documentation that proves authorization to work in the US without visa sponsorship. 

OUR CULTURE 

We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.   

EQUAL EMPLOYMENT OPPORTUNITY 

Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment. 

Last updated on Dec 19, 2024