Manager - Publishers and Accounts

Job responsibilities:

• Platform and account management for suppliers, AdQuick Agency users and platform superusers.
• Agency setup, onboarding sessions and maintenance
• Support partnership agreements and conversations
• Supply partnership development - outreach, establish, onboard, maintain partnerships
• Ticket and prioritize agency and media owner product requirements/requests
• Manage vendor health program and inventory integrity in AdQuick
• Lead on building out user FAQs, onboarding and user support materials.
• Lead on AdQuick customer feedback system and product prioritization.

Ideal Requirements:

• 3-8 years of experience
• Agency/client facing experience
• Adtech experience
• Startup experience
• Media Owner/Experience - OOH knowledge
• High proficiency in digital tech tools - support (ex: FreshDesk/ZenDesk) CRM (ex: salesforce), project management (ex: asana) + slack, quip, and excel
• Extroverted, strong interpersonal and organizational skills
• A bachelor's degree

You are:

• Tech savvy: you are a power-user of the platform and are able to demonstrate all aspects of the AdQuick to it’s various types of users.
• Customer obsessed and an expert in the customer experience: you are able to think ahead of your clients wants/ needs and are able to quickly problem solve
• Detail oriented and have a proclivity to think ahead and outside of the box
• Versatile and able to adapt in rapidly-changing environment
• Scrappy: you’re able to balance individual work, cross team collaboration and project management
• Data driven and analytical
• Ambitious and a go-getter

Last updated on Mar 2, 2024