NE Technical Services Advisor

About the Role: Salto is seeking a dedicated and knowledgeable Technical Services Advisor (TSA) to join our team. The TSA will play a crucial role in fostering strong partnerships, driving solutions implementations, and providing top-notch support and training to our stakeholders. This position requires a creative thinker and problem solver who can thrive in various deployment scenarios.

Key Responsibilities:

· Customer Engagement: Build and maintain strong relationships with Business Partners, Technology Partners, and National Partners.

· Support & Training: Provide personalized support, training, and resources to partners, ensuring they are well-equipped to sell and support Salto’s products and services.

· Technical Support: Respond to high-level tech support tickets.

· Proactive Problem Solving: Anticipate and address future needs to prevent issues before they arise.

· Sustainable Growth: Foster a culture of curiosity, continuous improvement, and accountability.

· Brand Building: Support partners’ strategies and help them meet changing market demands through strong relationships.

Qualifications:

1. Strong knowledge of Salto products and deployment scenarios.
2. Excellent problem-solving skills and a creative mindset.
3. Ability to build and maintain strong relationships with partners
4. Ability to build and maintain strong relationships with partners and stakeholders.
5. Experience in providing technical support and training.
6. Strong communication and active listening skills.
7.  Ability to work collaboratively with diverse teams.

Salto is a leading global access solutions provider, part of the SALTO WECOSYSTEM. We develop pioneering facility access, identity management, and electronic locking technology that ensures seamless, reliable, and secure experiences. Through close customer relationships and innovative solutions, our global team of experts create timeless and meaningful products that positively impact people and planet.

Last updated on Nov 1, 2024