<p><strong>Our client</strong> is a leading financial institution and a key player in the Maltese market, forming part of a highly diversified multinational group of companies. With a team of 270 employees, the Bank provides a comprehensive range of lending and savings solutions to both personal and business customers. Through a network of thirteen retail branches across the Maltese Islands, <strong>our client</strong> is committed to delivering highly personalized services. Their team is composed of motivated professionals who believe that every opportunity starts with a conversation.</p><h3><strong>Key Responsibilities:</strong></h3><p>The selected candidate will be responsible for:</p><ul><li>Assisting the Senior/Branch Manager in overseeing the branch's operations in a professional and efficient manner.</li><li>Delivering excellent customer service in line with the Bank’s standards.</li><li>Achieving and surpassing set targets by proactively planning and executing business-related initiatives to enhance performance, business volume, and profitability.</li><li>Managing a portfolio of customers while identifying and pursuing growth opportunities with both existing and prospective clients.</li><li>Contributing to the professional development of team members through training, mentoring, and support.</li><li>Ensuring operational integrity, strict compliance with regulations, and adherence to established policies and procedures.</li><li>Collaborating closely with the Senior/Branch Manager to resolve complex issues and effectively plan and organize branch activities, including the supervision of employees.</li></ul><h3><strong>Required Competencies and Experience:</strong></h3><p>The ideal candidate should be reliable, trustworthy, and well-organized, with a strong willingness to learn and a team-oriented approach. Candidates must:</p><ul><li>Demonstrate excellent people management skills.</li><li>Have knowledge of banking accounting principles and fundamentals.</li><li>Be proficient in MS Office applications.</li><li>Deliver outstanding customer service.</li><li>Possess excellent written and verbal communication skills in both English and Maltese, with the ability to communicate effectively using a high level of business English.</li><li>Be solutions-driven.</li><li>Ideally have at least 2 years of experience as a commercial supervisor or a minimum of 5 years in banking, preferably with experience in multiple branches.</li><li>Hold a degree in Banking and Finance, Business Management, Economics, or a related field (preferred).</li></ul><h3><strong>What They Offer:</strong></h3><ul><li>Ongoing personal development.</li><li>Preferential interest rates on home loans, personal loans, and home value loans.</li><li>Comprehensive academic support, including fully subsidized staff study loans.</li><li>Private health insurance coverage, extendable to dependents.</li><li>Life insurance and personal accident coverage.</li><li>Free ophthalmic examinations.</li><li>Private counseling sessions in collaboration with the Richmond Foundation.</li><li>Additional half-day leave for birthday celebrations.</li><li>Annual performance appraisals and salary reviews.</li><li>€250 annual wellness allowance.</li><li>Complimentary mammogram screenings for female employees over 40 and PSA screenings for male employees over 40.</li><li>Flexible work arrangements (role permitting).</li><li>Various corporate discounts.</li></ul> •
Last updated on Feb 7, 2025