Specialist, Quality Assurance

What will you do?

Performance Monitoring:

• Review quality of work performed by staff through live monitoring, Spot the daily issues and come up with solutions to optimize our daily operations in seamless way. Assessment & Reporting:

• Uses quality monitoring data management system to compile and track performance at team and individual level. Prepares and analyzes internal and external quality reports for management staff review.

• Conducts calibration sessions on calls for all seniors’/ junior’s level. Processes:

• Create and maintain standardized workflows and procedures.

• Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency. Customer satisfaction:

• Listen to our customer base (restaurants & end users) and work on enhancing the NPS & feedback to the rest of the company.

• Having challenges to attract customers, retain customers and turning dissatisfied customers into loyal ones

Requirements

• Bachelor's degree in business administration, quality assurance, or a related field

• 1-3 years of experience in a quality assurance role, preferably in a service delivery environment. • Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills

• Proficient in Microsoft Office Suite

• Knowledge of quality control methodologies and tools

• Ability to work independently as well as in a team environment.

• Preference will be given to candidates who hold Six Sigma and/or COPC certifications

Last updated on Jul 16, 2024