Position: Senior IT Specialist
Location: Remote & Client Site in Tri State Area (DC, MD, VA)
Clearance: N/A
Summary:
The Senior IT Specialist will be responsible for effective support, installation/configuration, operation, and maintenance of end user hardware and software and related infrastructure. This individual ensures that hardware, operating systems, software systems, and related procedures adhere to organizational standards.
Responsibilities:
• Provide SharePoint design, configuration, deployment, and maintenance support services.
• Serve as SharePoint 2016, Online, Office 365, SharePoint and or MS OneDrive Administrator developing and maintaining Section 508 compliant sites, subsidiary sites and related sites utilizing advanced Microsoft, SharePoint or future software functionalities and capabilities, as applicable.
• Support this migration and perform the full functionalities of using SharePoint.
• Knowledge of Windows 10 and Active Directory (users, groups, computers)
• Must be willing and able to coordinate and communicate effectively as a member of the geographically diverse IT team.
• Must have strong customer service skills and the ability to deal diplomatically with a wide variety of personalities.
• Must have good verbal skills, be able to explain technical items to non-technical personnel, be able to understand a variety of instructions and problem statements and be able to read and write functional technical documentation.
• Design, configure and deploy new Section 508 compliant websites, document libraries, lists, SharePoint sites and other design functionalities tailored to customer specifications based on customer requests, per the SharePoint and Website Design Schedule.
• Utilize SharePoint-based applications and technologies, including but not limited to, InfoPath Forms, Workflows, Microsoft SQL Server Reporting Services (SSRS), SQL Server, SQL Server Analysis Services (SSAS), SQL Server Integration Services (SSIS) and PerformancePoint to design reports, templates, dashboards, scorecards, and metrics.
• Develop, improve, deploy, and manage a centralized repository process to receive, analyze, triage and process new, change and upgrade requests.
• Create and maintain secure sites to store, organize, share, and access records, documents, files, and information from any approved device.
• Coordinate with stakeholders and the IT Service Desk to manage, track, and report the status of processing intranet and website related tickets.
• Prepare and maintain technical data, documentation, and requested reports.
Minimum Qualifications:
• 3 - 10 years depending on position level
Active Directory
• Experience installing software, patches, updates on desktops & laptops
• Experience troubleshooting basic network, software, printing problems
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Customer Service Experience a must
• Audio/Video system experience a plus
MISCELLANEOUS: Some travel, primarily day trips in the tri-state area.
EEO:
It is the policy of Merit321 to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.
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Last updated on Nov 8, 2023