The Role
Fusion’s Senior Project Manager plays a key role within our Delivery team. This role works directly with our clients and delivery team to ensure quality deployments of solutions built in the Fusion Framework®, built on the Force.com cloud platform.
This role, which interfaces with customer executives, client project managers, developers, and business analysts to focus on the following outcomes:
- Maintain team effectiveness and efficiency by defining, delivering, and supporting customer projects
- Complete projects by coordinating resources and timetables with internal and external stakeholders
- Verify application results by conducting system audits of technologies implemented
- Recommend strategies, policies, and procedures by evaluating project outcomes, identifying problems, evaluating trends, and anticipating staffing requirements.
- Document and/or translate client requirements, use cases, or requests for system configuration
- Help achieve financial objectives by forecasting requirements, analyzing project needs and completing corrective action
- Maintain quality service by establishing and enforcing organization standards
Knowledge, Skills, and Abilities
- Bachelor's degree or higher in Information Systems or related category
- 3-7 years in a client-facing project management role, ideally in the Enterprise space. Knowledge of financial services or banking is a plus
- 5-8 years of demonstrated success in a software-based PM role, preferably within a SaaS product company
- Ability to work on multiple projects simultaneously
- Fast learner and comfortable working in a fast pace working environment
- Excellent problem-solving skills and ability to deal with ambiguity
- Innovative thinker, collaborative partner who is highly organized, with strong presentation and reporting skills is recommended
- Demonstrated knowledge of project delivery methodologies and tools
- Ability to be a self-starter, working independently and as part of a team, especially remotely
- Experience managing teams of technology professionals of varying skill levels
- Proficient in translating business and technical requirements across internal and client groups and communicating with client managers, directors, and VPs
- Planning and managing projects to maximize team productivity and efficiency
- Strong professional written and verbal communication skills as well as strong conflict resolution and negotiating skills
- Salesforce.com or Force.com experience preferred but not required
- Ability to travel up to 25% of the time when permissible
Milestones for the First Six Months
1-month milestones
- Begin all required training
- Integrate to the PMO team – attend PMO meetings
- Work with onboarding buddy
- Shadow client and project meetings
- Become familiar with tech stack
3-month milestones
- Complete all required training
- Manage assigned project activities and deliverables
- Participate in PMO meetings and activities
- Use all PMO tools to manage projects
6-month milestones
- Own assigned project activities and deliverables in partnership with Customer Success and Account teams as needed
- Proactively manage escalations and chance orders in partnership with project sponsors as needed
- Contribute to PMO SOPs as needed
This position may be performed remotely anywhere within the United States except for the states of New York, California, and Colorado.
Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
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Last updated on Jan 15, 2025