Housekeeping Manager
The Housekeeping Manager is responsible for the daily shift operations of Housekeeping. Directs and works with associates to ensure hotel guestrooms, public space and associate areas are clean and well maintained. Position assists in ensuring guest and associate satisfaction is achieved while maintaining the operating budget.
Job Description
- The ability to ensure service and production is provided in the proper manner, and with the usual high standards of the Hotel.
- The ability to complete, in a timely fashion, all schedules and monitor staffing to insure maximum service, quality, efficiency and productivity. Also, to monitor fluctuations in occupancy so that schedules may be adjusted.
- Monitor daily assignments to ensure that proper quotas and standards are maintained.
- Establish safe working conditions and practices.
- Participate actively in physical inventories of all uniforms, linens, and supplies.
- Work directly with outside contracted companies when on hotel premises.
- Ensure all personnel is exposed to constant refinement, training, and development on an ongoing basis.
- Ensure all daily and weekly payroll reports and sign-in sheets are completed and submitted in a timely manner.
- Oversee the start of housekeeping shifts in the morning and evening.
- Participate in the monitoring of cost management as it pertains to inventories, sue of supplies, labor, and energy.
- Always maintain good working relationships with all Department Heads in the Hotel.
- Make scheduled tours of the hotel, noting deficiencies and ensuring proper follow-up procedures.
- Participate in a consistent room’s inspection program, which is monitored by the Director of Housekeeping.
- Maintain permanent records of inspections by room number and date.
- Become familiar with the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, production, quality, and personnel.
- Review all work orders submitted and ensure all orders are handled in a timely and professional manner.
- Assume all operation responsibilities in the absence of the Director of Housekeeping.
- The ability to perform other tasks or projects as assigned by hotel management and staff.
Requirements:
- Reading, writing and oral proficiency in the English language.
- Previous luxury property experience in housekeeping with supervisory responsibilities.
- Previous experience in training.
- Able to work varied shifts on weekends.
- Knowledge of Collective Bargaining Agreement preferred.
- Equal Opportunity Employer committed to a diverse work culture, M/F/D/V
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Last updated on Mar 18, 2024