Sr. Director, Retail Operations

This role reports to the DVP of Operations. At BDA, we excel in transforming iconic brands by focusing on creating engaged consumers and devoted fans. The Sr. Director of Retail Operations is responsible for the entire BDA retail portfolio including brick-and-mortar stores, pop up and e-commerce sites. You will have overarching responsibility for the entire retail operation including hiring and training staff, managing financial objectives, controlling payroll, and leading initiatives in forecasting, purchasing, and inventory management. This key leadership role encompasses developing and implementing comprehensive departmental strategic plans, including tactical and operational plans to achieve targeted revenue levels and drive business growth. You will direct and oversee all aspects of buying and merchandising to ensure a compelling product assortment that meets market demand and drives sales. Additionally, you will ensure that all operational aspects are seamlessly integrated to support and enhance sales and service objectives, creating an exceptional customer and fan experience. In this role, your expertise in strategic planning & execution, operational management, leadership and merchandising will be pivotal in driving the success and profitability of the retail operations. Traveling to store locations will be required.

Duties and responsibilities

BUSINESS AND FINANCIAL RESPONSIBILITIES

• Develop, present, and implement an annual retail business plan, including merchandise and marketing strategies, as well as detailed financial budgets for all retail businesses.
• Develop, manage, and control the sales and expense budgets and forecasts
• Work closely with executive and ownership on initiatives that significantly affect the budget of strategic objectives of the organization
• Leads strategic communications and execution with internal and external partners (ie: marketing and advertising campaigns, client partner relationships with Kraken/Firebird/Storm – COO)
• Maintains a knowledge of changing technology and retail environment.
• Maintains a series of metrics on the function’s performance against best practice standards; monitors and evaluates the effectiveness of efforts. Manages department performance against budget.

MERCHANDISING RESPONSIBILITIES

• Understand sports marketing and consumer trends.
• Inspire the sales team in the development of a sound vision, strategy and plan with a goal to continuously improve the customer experience
• Ensure the retail pricing strategy is achieving its objectives and accomplishing target margins
• Provide advice on design and availability of merchandise requested by corporate and sponsorship departments
• Manage an open-to-buy budget considering sales, stock levels and product turnover

OPERATING RESPONSIBILITIES

• Oversee and manage all aspects of the retail sales operations, including planning, staffing and merchandising.
• In conjunction with the Retail Operations Manager/Director, motivate, lead and develop the retail sales team
• Work with Retail Operations Manager/Director to identify opportunities for sales and business improvements
• Oversee store and kiosk layouts, promotions and displays
• Maintain inventory levels to maximize sales
• Research and pursue third party options
• Implement and facilitate any new off-site retail opportunities
• Establish and execute any online opportunities

Job Skills and Traits

• Superior communication, presentation, and interpersonal skills
• Excellent planning, organizational and problem-solving skills
• Ability to lead, develop and inspire staff
• Ability to handle conflicting deadlines and prioritize
• Executive presence
• Data insights to help with decision making.

Qualifications

• Extensive sports & retail merchandising, ecomm/store/ omni channel operations and marketing experience.
• Minimum of seven years’ retail management experience at a director level, preferably with multi stores and locations.
• Familiarity and previous experience in dealing with sports licensed products.

Bachelor’s degree or higher, with a specialization in business administration or marketing an asset

We are pleased to share the base salary range for this position is $150,000 to $165,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. 

Last updated on Aug 15, 2024