Intake Specialist

Job Summary

The position of Intake Specialist is responsible for coordinating intake services, which includes gathering demographic information, providing support and resources depending on appropriateness, and scheduling assessment appointments. A critical element of Josselyn’s mission is to ensure that we create a reverberating positive impact on clients and this includes both clinical and non-clinical staff.

Essential Responsibilities and Metrics

• Interact with all clients and visitors in a respectful and welcoming manner
• Schedule appointments based on needs of clients and availability of providers
• Obtain pertinent information from new clients to begin services
• Answer 20-25 live/email intake inquiries per day and schedule IMCANS with appropriate staff
• Distribute Opening Paperwork to New Clients as part of the intake process
• Provide backup coverage to access team members
• Uphold HIPAA privacy standards for client data
• Perform other duties as assigned

Qualifications

• Bachelor’s degree
• 1-2 years of prior experience in mental health
• Excellent communication skills both written and oral
• Strong customer service orientation
• Comfortable working in a fast-paced environment

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Last updated on Oct 9, 2024