Airline Customer Support

ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Customer Service Representatives to join our team in Johannesburg, South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the airline industry. We pride ourselves on providing excellent customer service and creating a positive experience for our clients and their passengers. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you!

Responsibilities:

• Handle inbound and outbound customer inquiries through calls, emails, and chat
• Provide accurate information and assistance regarding flight reservations, bookings, cancellations, and general inquiries
• Troubleshoot and resolve customer complaints and issues with empathy and professionalism
• Ensure high customer satisfaction by delivering excellent service and going the extra mile to exceed expectations

Requirements

• Fluency in English (both verbal and written)
• Experience with Amadeus is a must
• Previous experience in customer service, preferably in a call center or airline industry
• Exceptional communication and interpersonal skills
• Ability to navigate through computer systems and multitask efficiently
• Willingness to work in shifts and weekends, as required in a 24/7 operation
• Must be legally eligible to work in South Africa
• Ensure you have at least 3 to 4 hours of power backup for laptop, with 2nd screen and internet connectivity, when load shedding happens.

Benefits

What can we offer you?

• Competitive salary and benefits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

Last updated on Jul 26, 2024