Operations Director - South Coast Plaza

Job Title:   Operations Director           

Reports to: Regional Director                                                             

Division:     Retail

 

OVERVIEW

The Director of Operations ensures efficient operations and achieves profitability goals. They oversee expense management, shortage prevention, staffing and scheduling, merchandise flow, customer service, and housekeeping and safety standards.

 

ESSENTIAL JOB RESPONSIBILITES

• Work alongside the team to understand how to streamline workflow to free up time to dedicate to the client experience.

• Manage payroll and non-payroll expenses, directly responsible for EBIT%.

• Direct receiving and processing of all merchandise receipts; ensure back-of-house standards are maintained.

• Analyze store shortages and implement reduction initiatives in partnership with Asset Protection.

• Ensure thorough understanding of procedures, policies, exposure standards, and shortage awareness by the store team, including all People Leaders and Colleagues.

• Train, motivate, and develop the store team to maximize their potential and business opportunities.

• Clearly communicate store and Company objectives to ensure both store management and all associates are well-informed.

•   Oversee total store maintenance to create a safe and clean environment for customers and colleagues.

•   Manage supply budgets and ensure the store remains stocked with selling supplies and other required items.

• Initiate and implement shortage and safety programs.

• Recruit and select qualified support colleagues.

•  Create a positive, inclusive work environment focusing on internal and external customer service and safety.

•  Address colleague concerns fairly and reasonably, consistent with Company values.

•  Monitor and address performance issues promptly; administer reviews and check-ins.

• Utilize the check-in process as a tool for colleague talent development, promotion, and advancement.

•  Drive overall Operations Efficiency Check-In results by focusing on training and support.

• Effectively manage the operations of multiple locations across the designated area assignment.
• Serve as a Super User within the assigned store(s) for the company’s digital migration project. Attend all necessary training sessions and US project management meetings in order to effectively communicate, disseminate and train store staff.

QUALIFICATIONS

·       5+ years experience in an operations supervisory role within a fast-paced premium retail or experience-based environment.

·       Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on store and company needs.

·       Capable of lifting up to 50 pounds, and bending, twisting, and standing for long periods of time.

·       Knowledge of POS and Inventory management systems a plus.

·       Excellent communication, collaboration and interpersonal ability.

·       Strong business acumen with the ability to use systemic reporting to drive decision making.

·       Excellent critical thinking and problem-solving abilities.

·       Strong knowledge of inventory and shrink mitigation shortage and investigation.

·       Flexible availability in line with a Flagship Retail environment across days, evenings and weekends.

 

SALARY: $100,000 - $120,000

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

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Last updated on Oct 31, 2024