Job Title: Client Advisor
Reports to: Store Director, Boutique Manager
Division: Retail, Brand Boutique
Overview:
The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives within our brand boutique. Creating an outstanding client experience is a critical aspect of this job. This is accomplished through excellent interpersonal communication, demonstrating enthusiasm and passion for the brand at all times, attractive and inviting displays, as well as clean and well-lit stores.
It is crucial that Client Advisor focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.
Essential Job Responsibilities:
Ensure an outstanding client experience
- Work to create a positive, inviting and elevated environment for the discerning client.
- Be enthusiastic and knowledgeable of the brand’s unique heritage, the range of products, and specific product attributes and availability.
- Greet the client when they enter the store, listen to their needs and ask discovery questions.
- Educate and inform the client based on their needs, building trust and developing a long-term client relationship.
- Responsible for implementing brand strategies and guidelines.
- Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
- In the event that the client contact results in a sale, efficiently close and process the sale:
- Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicable
- Complete warranty information
- Ensure sizing, cleaning and setting of the watch
- If required, gift-wrap and prepare for shipment
- Follow-up with client on purchase
- Obtain client information utilizing the CRM system to build an on-going relationship.
- Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.
Meeting or exceeding sales objectives
- At a minimum, must meet sales objectives for any given month, quarter and year.
- Clearly understand daily sales objective and how it relates to weekly and monthly targets.
- Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.
- Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
Other
- Strictly adhere to all store security procedures.
- Set-up cases and windows.
- Respect other Client Advisors fostering an environment of support and collaboration.
- Adhere to the company dress code policy.
- Work with team members to ensure the store is at all times clean and attractive.
- Attendance is a crucial part of performance. Be on time.
- Help set-up or close store depending upon shift.
Brand Responsibility
- Ensure appropriate visual merchandising of all products in the store.
- Check stock on a daily basis and make certain watches are handled properly (Quality of the stock).
- Maintain informed and up-to-date on brand and industry product knowledge by attending training conducted by the brand and Tourneau|Bucherer.
- Embrace and execute the selling and service experience to brand and Tourneau|Bucherer standards.
Requirements
- A passion for building clientele and selling.
- Demonstrate an exemplary level of integrity and professionalism at all times.
- Must be able to work a flexible schedule throughout the week.
- Must have a polished and professional appearance with a positive attitude.
- Meet and exceed company assigned goals, metrics and objectives.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
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Last updated on Oct 17, 2024