Director, Client Service USA

• Be Engaged – Be engaged, on the team, and in the game.
• Empathetic Feedback – Give and receive empathetic feedback.
• High Performance – Succeed with a high-performance attitude.
• Find a Better Way – Seek to improve and find a better way.

• Expertise in the US CPG / Retail industry: Deep knowledge about how business is done, challenges between trading partners, key trends, and relationship dynamics.
• Practical Understanding of Market Research Principles: Ability to quickly grasp our data model, methods, and insight-to-action approach, and an understanding of related data and research
• Client Leadership: Acting as an advocate for our clients, understanding their needs, and recommending the right solutions, while also implementing successful client leadership programs and practices that drive long-term, sustainable, profitable growth for both Advantage and our clients, while achieving high levels of client engagement.
• Analytical and Strategic Thinking, with a Bias for Action: The ability to anticipate future opportunities and trends accurately. Being future oriented and able to create competitive and breakthrough strategies and plans.
• . A Growth Mindset: An orientation to continually growing yourself, relationships, people, teams, and the business.
• Solid Industry Connectivity: Building thriving industry relationships, particularly CPG companies and retailers, becoming a trusted advisor, and creating mutually beneficial relationships.

• Prospecting for Growth: The ability to use prospecting principles, processes, and tools to identify and engage potential clients in the market while continually prospecting within existing clients to capitalize on additional business opportunities.

• Effective Communication: Understanding and applying effective communication concepts, tools, and techniques. The ability to effectively transmit, receive, and interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Insightful Presentations: The ability to present innovative, actionable insights using relevant market data and trends. Proficient at using storytelling tools and techniques to engage clients and deliver new information.

• Entrepreneurial Drive: Being driven, ambitious, and motivated to consistently meet / exceed targets. Ability to work independently and an entrepreneurial mindset a positive attitude, zest for learning and always seeking innovations and efficiencies.

• Effective Decision Making in Ambiguous and Difficult Situations: The ability to act effectively on partial or conflicting information, eliminate roadblocks, take unpopular stands when necessary, and face adversity head on.

• Achieve sales and profit goals by maximizing client retention, expansion, and acquisition
• Build strong client relationships and ensure that they receive an excellent client experience and gain value and insights from Advantage
• Ensure clients are actively engaged and put our insights and recommends into action
• Enhance the Advantage brand within the CPG / Retail community through keynote presentations, conference/association participation, white papers, published articles, and other efforts
• Contribute to innovations and piloting new approaches as we further develop our end-to-end Client Engagement experience

• Client offices for meetings and presentations, as needed (most are via videoconference)
• Toronto global HQ (occasional)
• Relevant conferences or industry events

• Stable company with an established client base
• Flex culture
• Intelligent and passionate team members
• Unique business positioning, and new opportunities around every corner
• Competitive salary package including health benefits and 401k matching
• Generous leave policy and winter holiday office closure

Last updated on Oct 3, 2024