<p dir="ltr">At Karma, we're transforming hospitality through sustainable, tech-driven solutions. As we grow our Swedish operations, we're seeking a part-time Customer Support Agent to join our mission of making hospitality effortless.</p><p dir="ltr"><strong>About the Role</strong> You'll be the voice of Karma, ensuring our customers receive exceptional support while helping shape our service standards. This is a 50% position based in Sweden.</p><p dir="ltr"><strong>Core responsibilities</strong></p><ul><li dir="ltr"><p dir="ltr">Provide responsive support via phone, email, and chat platforms</p></li><li dir="ltr"><p dir="ltr">Resolve customer inquiries with attention to detail and efficiency</p></li><li dir="ltr"><p dir="ltr">Track and analyze support metrics to maintain service excellence</p></li><li dir="ltr"><p dir="ltr">Collaborate with the onboarding team on customer success initiatives</p></li><li dir="ltr"><p dir="ltr">Document customer interactions and identify improvement opportunities</p></li></ul><p dir="ltr"><strong>What you'll bring</strong></p><ul><li dir="ltr"><p dir="ltr">Native-level fluency in Swedish and English</p></li><li dir="ltr"><p dir="ltr">Previous customer service experience preferred</p></li><li dir="ltr"><p dir="ltr">Strong technical skills with CRM systems and other digital tools</p></li><li dir="ltr"><p dir="ltr">Excellent problem-solving and communication skills</p></li><li dir="ltr"><p dir="ltr">Ability to work independently and adapt to changing priorities</p></li></ul><p dir="ltr"><strong>What we offer</strong></p><ul><li dir="ltr"><p dir="ltr">Opportunity to shape the future of hospitality technology</p></li><li dir="ltr"><p dir="ltr">Flexible part-time schedule (50% position)</p></li><li dir="ltr"><p dir="ltr">Collaborative, innovative work environment</p></li></ul> •
Last updated on Feb 3, 2025