Contract Manager

JOB TITLE: Technical Contract Manager

REPORTING TO: Senior Account Manager

LOCATION: London Fire Brigade

ROLE OVERVIEW AND PURPOSE

To efficiently manage and support a team of engineers of all disciplines on a day-to-day basis across 54 mobile Fire Stations. To liaise with the Helpdesk and Senior Account Manager to ensure the full delivery of the LFB Contract within contractual guidelines, through target driven performance requirements, structured review meetings and to work closely with the onsite engineering team and client to provide overall efficiencies and profitability with no aged debt and a strong management and understanding of WIP. You will foster strong customer relationships through existing and new business opportunities and work and be guided by your direct line manager to provide support as and when required.

To provide operational, financial, and commercial management of your portfolio and to develop further business opportunities and revenue within that portfolio. You will build on customer relationships and develop your team to provide outstanding customer service. A flexible approach to working across a 54 fire stations located across the north of the river of London running from east to west.

As a first line manager you will participate as an on-call manager and will manage and monitor callouts coming in. You will need to provide monthly client reports develop new initiatives and ensure renewables are always online generating savings (remedials if not to be raised ASAP).

KEY RESPONSIBILITIES

·       Delivery of minor project works.

·       Effective, ongoing, and structured management of the management and supervisory team, including goal setting & objective planning.

·       Ongoing Health and Safety reviews across contract portfolio

·       Leadership ability and mentoring of key technical staff.

·       Monitoring of contract processes (Quotations, PPM Delivery, Recalls, Complaints & Overdue Work Orders.

·       Monthly/ annual reporting performance of portfolio fiscal performance.

·       Suggests alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and / or longer life.

·       To advise and help our engineers on any technical matters.

·       To improve service delivery performance and reduce costs where possible.

·       To ensure SLA and KPI’s are achieved by our engineers.

·       To Develop, Manage & Monitor engineer audits which would include PPE, vehicles, tools, ladders, and Toolbox Talks.

·       To manage all aspects of H&S in relation to all works from planning to completion, including RA&MS COSHH, etc.

·       Support the Senior Management team with forecasting, reporting and contract initiatives.

REQUIRED SKILLS AND EXPERIENCE

·       Previous background in M&E Industry.

·       SMSTS and/or IOSH Managing Safely.

·       CDM for Principal Contractors.

·       Level 4 NVQ diploma in construction site supervision.

·       COSHH Coordinator.

·       Legionella Awareness.

·       Emergency Lighting Fundamentals Unit 1 & 2.

·       Self-motivated, decision-making skills.

·       Strong leadership qualities across all levels of the business.

·       Proficient in IT Skills – MS Office, Excel & Power Point.

·       Planning and organisation skills.

·       City & Guilds Technical qualifications – A relevant trade or demonstrable experience in one or more of the following areas: Combustion / Electrical / HVAC / Mechanical / Building Services / Plumbing / Mechanical.

·       Experience with using CAFM systems.

·       Experience with training and supervising engineers.

·       Excellent communication skills as this will be a client facing role.

·       Previous experience of compiling monthly reports for submission to the customer

Desirable

·       Previous experience of Fire Stations.

·       Temporary works coordinator qualified.

·       Hot works qualification.

·       Knowledge of SFG 20.

Last updated on Aug 6, 2024