Operations Coordinator

Who are we:

We are PANGAIA - a purpose-driven lifestyle company bringing problem-solving materials science innovations to the world.

We are a global collective of one heart and many hands - scientists, technologists, designers – using nature’s intelligence to create apparel from innovative tech and bio-engineered materials.

Our vision is to inspire and accelerate a positive Earth future as we design a business model where our products are better for the planet than if they did not exist. Every product we create is born from science, design and purpose, each solving an environmental problem of the industry. 

From the materials we use to the colours we create, we are committed to protecting, preserving and promoting biodiversity on earth, pioneering and using materials that consider the delicate balance between planet, functionality and purpose. 

We are starting a movement. Designing a positive Earth future. 

We have an exciting opportunity to join our Operations team on a full-time basis as a Operations Coordinator, located at our head office located in Chancery Lane, London.  

In this role, you will be the key support to the Operations department. Reporting to the Operations Manager, you will support the daily operational functions within our Operations team and partner with our Wholesale, Merchandising, Finance teams with queries on orders, deliveries & commercial documentation. Your primary work will be focused on Wholesale orders and any customer service-related queries.

Key Responsibilities:

• Manage receipt of Wholesale PO’s to support pre-agreed Wholesale delivery windows 
• Working closely with the Merchandising/Wholesale teams to check inventory levels and ensure orders can be fulfilled from stock in a timely fashion 
• Working closely with wholesale partners on orders and other related queries
• Provide accounts with commercial invoices covering Wholesale consignments 
• Manage the processing of RTV’s across Wholesale, Retail and eCom where necessary. 
• Support with set up and delivery of Wholesale seasonal showroom
• Own the onboarding process (monitoring of all key milestones) of all new Wholesale partners  
• Supporting the Operations Manager on new initiatives / projects / assignments 
• Classification of product - classify (tariff codes) at SKU level based on core material components and CoO
• Issuance of Wholesale SO’s, overseeing pick/pack progress and gaining delivery confirmations / quotations with relevant nominated delivery partners 
• Report building to highlight throughput of stock and key KPIs linked to putaway/distribution/invoicing of Wholesale product 
• Help drive the continuous improvement of end to end operational processes - assist with process design and testing where necessary 
• Uploading of orders within 3rd party portals - linked to collections and deliveries (Wholesale & Retail) 
• Checking and Loading of freight invoices into Netsuite system prior to authorisation  
• Administer samples for head office and seeding purposes 
• Support with administering 3rd party seller picks via outlet / surplus stockholding

Requirements

Essential: 

• Excellent knowledge of Google Suite with strong Excel skills
• Great interpersonal skills with a strong ability to build relationships with both internal stakeholders and external partners and an enthusiasm for working in a fast- paced, start up environment
• Analytical mindset, with strong attention to detail with the ability to extract and summarise data 
• Sound understanding of ERP systems and ecom platform such as Shopify 
• Understands customs clearance requirements (with focus on European Road Freight)
• Has the ability to work to tight deadlines and manage / prioritise issues 
• Can be flexible to travel to our GXO warehouse (Sherburn, Leeds) when required   
• Has experience of small scale process improvement and implementation of new processes 
• Is Eco- conscious, with a strong bias towards a more earth positive future

Desirables:

• Good understanding of operational processes relating to inventory management (previous experience with direct ship model or crossdock would be advantageous) 
• Experience with process mapping software
• Experience within an operations environment within a global omni-channel retail / FMCG business
• Experience working with JOOR B2B Fashion Platform
• Experience with 3PL’s - Imports, Warehousing, Distribution (understanding of incoterms highly desirable) 

Benefits

• Private Healthcare Plan including dental + vision
• Free gym onsite
• 25 days of annual leave per annum + birthday day off + bank holidays
• Life Assurance + Income Protection + Critical illness cover
• Employee Assistance Program – Counselling
• 70% Employee Discount on all our products and regular sample sales

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. 

Pangaia is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. 

This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that pangaia equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

Last updated on Aug 20, 2024