Operations Executive

This is a hybrid role - 2 days onsite, please note we're not able to provide VISA sponsorship, or accommodate remote working outside of the UK currently.

Hello. We’re Goji.

We provide market-leading platform technology to the alternative investment industry.

Access to private markets is increasing but 20th century technology cannot support or scale to meet these market demands and opportunities. Trillions of pounds of new inflows from institutional and individual investors are expected in the coming years, and the industry needs to adapt.

At Goji we are driving the transformation of the industry. From frictionless investor onboarding, to aggregating subscriptions and making any private fund accessible, we are solving the challenges that will unlock growth for all participants in our network. Goji was acquired by Euroclear Group in 2022.

Our shared vision is to enhance Euroclear's infrastructure with digitised private fund capabilities, creating a global network that seamlessly connects participants and catalyses their growth.

Our clients include asset managers who want to access and onboard more private fund investors, fund administrators who want to offer a private fund service that drives growth, and distributors who want low-friction access to private funds of their choice.

We are headquartered in the UK and FCA-regulated.

The role

Goji is looking for an Operations Executive to join our Investment Operations team to support our growing portfolio of customers! 

As a part of our Operations team, you will provide day-to-day platform support (through live chat, email and phone!) and be the first port of call for our investors. You may also find yourself managing Investor onboarding, KYC checks, ISA administration services, payment allocation and tracking.

Our role is suited to someone in a customer service setting within financial services wanting to join a <90 person scaleup that is on the forefront of digital disruption in a traditional industry.

How will you help?

• Maintain the customer database and support retention.
• Reconciling transactions and contributing to administrative systems.
• Preparation and processing of all ISA subscriptions and transfers.
• Supporting the compliance team with AML processes.
• Liaising and supporting other areas of the business and key stakeholders
• Providing prompt customer service as a first point of contact for our clients
• Helping the team further to grow our internal knowledge base and procedural guides.
• Designing and implementing scalable processes to facilitate the expansion of our product offering.

Requirements

What you’ll bring:

While the opportunity is transactional and administrative in nature, it serves a critical role in protecting and maintaining our core revenue generating clients whilst we look to expand and diversify our revenue growth opportunities. We value the below in order to succeed in our environment:

1. Customer Impact

• You care about people, you take pride in nurturing customer experience and strengthening the relationship between a business and its clients
• You are adept at communicating across various channels to manage client interactions via email, live-chat, and phone.
• You’re a versatile communicator, with an ability to leave a lasting impression in the smallest of interactions and touchpoints

2. Process efficiency

• You find established and repeatable processes exhilarating as-well as calming, it enables you to focus on the quality of your client interactions, perfecting speed and quality as you go
• Your attention to detail is off the charts, you’ve a gift for focusing on the finite details that make a big difference in client retention and satisfaction
• You’re familiar with Know Your Customer (KYC) protocols to jumpstart your impact with core processes and procedures

3. ‘One team’ ethos

• You thrive on collective and shared team goals, and sharing the workload to achieve team SLAs

• You enjoy knowledge sharing and advocate for cross-skilling initiatives to bolster team capacity and inter-personal growth opportunities
  

How we work

As a company, we like to create an atmosphere where everyone can directly influence the way we work. Our values encourage curiosity, simplicity and honest communication:

• Curiosity - We seek to deeply understand challenges from multiple perspectives
• Innovation - We create pragmatic solutions that solve the challenges identified
• Commitment - We commit with passion to a decision
• Alignment - We understand our objectives and work together with the right tools to get things done
• Discipline - We stay focused, take ownership and consistently deliver against expectations

Benefits

We’re proud to be able to offer a market-leading benefits package:

• Competitive salary
• Opt-in pension with 5% Goji contribution (3% minimum employee contribution)
• 25 days of holiday, plus 1 day for each year of service, up to 30 days
• Enhanced maternity, paternity and adoption leave
• Private medical, including dental, optical and audiological from Vitality
• Life insurance, critical illness cover and income protection
• Cycle to work scheme
• Laptop delivered to your home
• Allowances for additional work from home equipment
• Supplementary support available for those with additional needs
• Stylish London-based office

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Last updated on Aug 21, 2024