Sales Development Representative

Are you the kind of person who makes a great first impression? 

Then Jobber might be the place for you! We’re looking for a Sales Development Representative (SDR) to join our Sales team!

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

Our Sales team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates.

This team is one that celebrates the wins, motivates each other over the losses, and challenges each other to do better every day. You’ll have regular 1:1’s with your manager which focus on performance, coaching, and long-term development, with consistent feedback on how you can continue to grow. This is a target based role where you will be working towards achieving daily and monthly KPIs, and have the opportunity to compete in both monthly and quarterly contests (Spifs).

The role:

Reporting to a Manager, Sales Development, the Sales Development Representative (SDR) is often the first touch point for potential customers, so making a good impression is paramount. You'll be qualifying leads of businesses that started a trial of our software to better understand whether we are able to help and support their business. It's important that you are able to generate excitement and build value for the next step of them speaking with the Account Executives who will champion the relationship. 

The Sales Development Representative (SDR) will:

• Connect with potential customers through a variety of inputs (phone, text, email).
• Work with members of the Account Executive (AE) team to provide the best customer experience and exposure to the Jobber product.
• Be open to giving and receiving feedback on a consistent basis to grow yourself and those around you.
• Track key information in Salesforce for follow-up and analytics.
• Have dedicated time to participate in learning opportunities and self-guided work to further your sales skills and development.

To be successful, you should have:

• Previous success in sales. If you were a top performer in selling cell phones, electronics, or other tech, or a retail star - this position is for you.
• To be a self-starter. The SDR will likely dial over 100 calls per day to effectively support the sales process. We need someone who is energized by moving fast, not depleted by it.
• To be incredibly driven and tenacious. In sales, not every customer will say yes or be interested in what you have to say. We need you to dust off your jeans and get right back in the saddle...quickly.
• To collaborate. The SDR must establish strong relationships quickly and work with the Sales team to understand what is and isn’t working.
• To be adaptable. We’re an agile company and we need people who are able to pivot and change directions when required.
• To be a strong and confident communicator. You have the ability to actively listen and converse with our customers, and get a true understanding of who they are and what they need.

Please note: To best help our customers, we're looking to make sure we have coverage across all our hours and days we're open, which is Monday to Thursday from 6 am MT to 8 pm MT, then Fridays to Sunday from 6 am MT to 6 pm MT. This role will require a non-standard shift of either:

• Sunday to Thursday, day shift
• Monday to Friday late shift (1pm-10pm ET / 11am -8pm MT / 10am-7pm PT)
• Tuesday to Saturday, day shift

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Last updated on Aug 6, 2024