GECAN - Inside Sales II

Job Title: Billing and Dispute Resolution Specialist
Tentative start date – ASAP
Tentative end date – 1y contract
Work shift (days/times) – 5 days a week/40hours a day
Work Location – Markham

Required skill set – including SAP/ERP experience
Travel Required (% of travel) – 0%
Is this a temp to perm position – Temp
A brief overview of your facility and what you produce-
Screen- Onsite, Phone, or via Teams ? Hybrid position

Scope:
As a Billing and Dispute Resolution Specialist, you will be responsible for handling billing-related tasks and for overseeing web portal invoicing within a structured framework. Your ability to excel in a team environment and your exceptional customer-focused people skills will be crucial as you collaborate closely with the Finance and Order fulfillment teams. This is an entry-level opportunity, and we will provide comprehensive training to successful candidates to equip them for this multifaceted role.
Key Responsibilities:
1. Billing/Invoice creation: Key contact for Billing and Invoice creation.
2. Dispute Management: Work as a liaison between Finance team/Collection team and Internal teams to ensure timely credit and debit memos are issued.
3. Billing Portal Management: Take charge of uploading invoices to customer billing portals, ensuring accuracy and timeliness, with a deeper understanding of the invoicing process.
4. Customer Mediation/ Customer Service: Act as the primary point of contact for customers' Portal Support Centers or Accounts Payable departments regarding billing-related matters.
5. Reconciliation and Reporting: Prepare reconciliation reports, delving into billing discrepancies, and actively contribute to their resolution.
6. Tax related matter: Lead efforts to resolve tax billing disputes, working closely with both customers and internal teams.
7. Root Cause Analysis: Conduct in-depth root cause analysis and order entry investigations within SAP and the Online Store, providing insights to enhance billing processes.
8. Collaboration with Finance and Order Entry Teams: Collaborate extensively with the Finance and Order Entry/Management teams to streamline billing procedures and improve overall efficiency.
9. Process Enhancement: Proactively identify opportunities for process improvement in billing and dispute resolution, actively contributing to their implementation.
10. Documentation and Records: Maintain meticulous records of all billing transactions, disputes, and resolutions.

Qualifications / Requirements:
• Minimum Education: Bachelor's degree or diploma from an accredited university or college
• Proficiency in MS Excel: Strong knowledge of MS Excel, with prior experience being a plus.
• Billing and Finance Background: Knowledge or experience in billing, Accounts Receivable, and Accounts Payables is essential.
• Analytical Aptitude: Possess strong analytical skills and be comfortable with document validation, especially in the context of billing and dispute resolution.
• Computer Proficiency: Strong computer skills, including proficiency in MS Office applications and web browsing.
• Communication Skills: Exceptional oral and written communication skills.
• SAP Experience: Knowledge or experience in SAP is advantageous for understanding and navigating the billing system.
• Team Player: Demonstrated ability to work collaboratively in a team-oriented environment.
• Adaptability: Ability to adapt to a fast-paced, high-stress environment with the capacity to manage multiple concurrent priorities.
• Organizational Skills: Strong organizational and time management skills for efficient records management and reporting.
• Supply Chain Knowledge: Experience in a manufacturing environment or supply chain knowledge remains an asset, as it can contribute to a broader understanding of billing processes.

Desired Characteristics:
• Billing Portal Experience: Previous experience with billing portals/systems is a plus.
• Team-Oriented: Strong teamwork orientation and a proactive approach to challenges. •

Last updated on Nov 15, 2023