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Outbound Sales Associate

critical-control · 30+ days ago
$81k+
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Full-time
Remote
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We are seeking a highly motivated and skilled individual to join our dynamic team as an Outbound Appointment Setting and Emergency Call Handling Specialist. This position involves efficiently handling incoming emergency calls, ensuring a high closure rate, while also proactively making outbound calls to set up appointments. The successful candidate must demonstrate excellent communication skills, empathy, and the ability to work under pressure.

Responsibilities:

  • Emergency Call Handling:
    • Respond promptly and professionally to incoming emergency calls.
    • Assess the nature of the emergency and provide appropriate assistance or dispatch necessary resources.
    • Close at least 90% of incoming emergency calls, ensuring a high level of customer satisfaction.
  • Outbound Appointment Setting:
    • Make a minimum of 100 outbound calls daily to potential clients.
    • Utilize effective communication and persuasion techniques to set up appointments for our products/services.
    • Achieve a daily goal of securing at least 2 appointments.
  • Customer Relationship Management:
    • Maintain accurate and detailed records of all interactions in the CRM system.
    • Provide follow-up information to clients as needed.
    • Build rapport with clients to enhance customer satisfaction and loyalty.
  • Adherence to Protocols:
    • Adhere strictly to company protocols and procedures for handling emergency calls.
    • Follow the established script and guidelines for outbound calls to ensure consistency and professionalism.
  • Performance Metrics:
    • Meet or exceed daily and monthly targets for closed emergency calls, outbound calls, and appointment setting.
    • Regularly review and discuss performance metrics with supervisors to identify areas for improvement and implement corrective actions.

Requirements

Qualifications:

  • Communication Skills:
    • Excellent verbal communication skills.
    • Ability to convey empathy and reassurance during emergency calls.
  • Sales and Appointment Setting:
    • Proven experience in outbound sales or appointment setting.
    • Demonstrated ability to meet or exceed targets.
  • Emergency Response:
    • Previous experience in handling emergency calls is a plus.
    • Ability to keep the customer calm and focused in high-pressure situations.
    • Ability to lead the customer to the proper decision necessary based on the type of call received using product knowledge. 
  • Adaptability:
    • Flexibility to switch between outbound appointment setting and emergency call handling seamlessly.
  • Technology Proficiency:
    • Familiarity with CRM systems and call center software.
  • Team Player:
    • Ability to work collaboratively in a team-oriented environment.

Benefits

Benefits:

  • Salary range of $45K-$55K
  • Ongoing training and development opportunities.

If you are a motivated individual with the skills and experience to excel in a fast-paced environment, we encourage you to apply for this challenging and rewarding position. Join us in making a difference in the lives of our clients while achieving personal and professional growth.

Last updated on Feb 19, 2024

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