Level 3 Check Point Engineer

Position: Level 3 Check Point Engineer
Location: Detroit, MI (Remote)
Job Status: Full-Time

About GlobalXperts:
GlobalXperts is a worldwide solutions provider dedicated to supporting their customers with all phases of the solution lifecycle for advanced technologies. From small businesses to Fortune 500 companies, our customers leverage their partnership with GlobalXperts as an extension of their professional services, managed services, and field services capabilities in areas such as Data Center, Cloud, DevOps, Security, Collaboration, Contact Centers, and Enterprise Networking.

For more information about GlobalXperts, visit our website at www.globalxperts.net or follow us on LinkedIn .

Summary of Position:
The primary duty of this role is to design, install and support network services.

Essential Duties and Responsibilities:

• Provide timely updates to customer via email/phone
• Update ticket notes with detailed troubleshooting steps conducted
• Follow up with customer to confirm issue resolution
• Update ticket notes with reason for outage/resolution
• Manage customer expectations during ticket lifecycle
• Provide escalation support for Level 1 Analyst
• Conduct advanced troubleshooting to isolate issues between Hardware/Software/Configuration/Compatibility/Cabling/Power/Inter-connectivity etc.
• Conduct vulnerability scans to determine exposed systems
• Develop plan to block/patch vulnerable systems and ports
• Perform Non-Standard Changes on Checkpoint firewalls
• Co-relate repeated alerts/incidents, identify root cause, and develop remediation plan
• Conduct technical deep dive to determine root cause of issues
• For complex issues, follow the process of elimination and arrive at logical conclusions
• Ability to document Root Cause Analysis reports, clearly articulating the diagnosis, observations, facts, analysis and recommendations
• Analyze existing hardware/firmware/software versions for critical bugs, security vulnerabilities, end of life etc. and provide upgrade recommendations
• Present upgrade recommendations and reasons for upgrade to customers
• Develop detailed implementation plan for upgrades with minimal downtime
• Execute software upgrades and patch rollouts
• Conduct assessment of existing infrastructure to identify single points of failures and performance bottlenecks
• Develop remediation plans to mitigate single points of failures and performance bottlenecks
• Develop detailed plans and procedures to run Failover/Disaster Recovery Tests
• Document Failover/Disaster Recovery Test results
• Develop remediation plans to fix gaps identified during Failover/Disaster Recovery Tests
• Create High Level and Low-Level Network/Security Design documents

Experience and Educational Requirements:

• Must have 7+ years of relevant professional experience
• CCSE certification required

Knowledge, Skills, Abilities, and Behaviors Required:

• Ability to understand High Level and Low-Level Network/Compute/Virtualization Design documents
• Ability to understand Layer 1 cable mapping
• Ability to understand Layer 2 and Layer 3 traffic flow diagrams
• Basic Networking/Security/Compute/Virtualization/Windows/Linux/Storage/Data Center concepts
• Basic OSI layer troubleshooting skills
• Advanced Networking/Security troubleshooting skills
• Clear written/verbal communications
• Good inter-personal skills
• Team player
• Ability to quickly narrow down and isolate issues
• Ability to think on feet and handle high intensity calls with customers
• Experience with Microsoft Word, Excel, Visio, and PowerPoint
• Experience with ServiceNow, ScienceLogic, and Splunk

GlobalXperts is a global information and communications technology company with an impeccable record for providing comprehensive, integrated Managed Services and Professional Services and excelling in Network Infrastructure Management Services (Voice, Data & Video) and other IT Infrastructure Services (End User Computing, Applications, Storage and Virtualization).



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Last updated on Oct 6, 2021