Customer Associate

About WEVO

WEVO is an AI-powered, venture-backed startup revolutionizing how companies create digital experiences. Instead of relying on slow, expensive in-market testing, WEVO enables businesses to know—before launch—whether a product, webpage, or campaign will succeed. We’re replacing the old “fail fast” mindset with a new standard: succeed on day one.

The market opportunity? Any company with a website that wants to deliver better experiences to its customers.

At the core of WEVO is an AI platform, fine-tuned with over 1 million user studies and protected by 12 patents. Our proprietary AI simulations predict user behavior with unparalleled precision—down to micro-segments—empowering businesses to create high-value digital experiences.

Leading brands, including Mastercard, LinkedIn, Goldman Sachs, and Ford, trust WEVO to optimize their digital strategies. Having recently achieved profitability and secured new funding, we are entering our next phase of growth. This is an extraordinary opportunity to join a company that is not just reshaping an industry but defining the future of AI-powered digital experiences.

The Opportunity: Customer Associate

As a Customer Associate, you will play a key role in supporting customer research initiatives, ensuring seamless execution of studies and delivering insights that improve digital experiences. You will collaborate closely with internal teams and customers, ensuring their research needs are met efficiently and effectively.

Job Responsibilities

• Understand the WEVO platform to effectively identify research opportunities and isolate the correct audiences for each
• Serve as the primary contact for customer inquiries, providing timely and accurate support via email, chat, and other communication channels.
• Coordinate survey launches with partners and monitor progress for timely delivery
• Collaborate with internal teams, troubleshoot issues, and implement necessary changes
• Troubleshoot technical and usability issues, collaborating with internal teams to resolve customer concerns efficiently.
• Assist customers in navigating the WEVO platform, ensuring they maximize its features and capabilities.
• Document common customer issues and contribute to knowledge base resources to improve self-service options.
• Gather customer feedback and collaborate with product and engineering teams to enhance platform functionality and user experience.
• Monitor support trends and proactively suggest improvements to the customer support process.

Qualifications

• 2-3years in Customer Support role, preferably in the digital space
• Innovative thinking - “how can we” attitude
• Experience in a startup environment is a plus, as it demonstrates adaptability, problem-solving skills, and the ability to thrive in a fast-paced, dynamic setting.
• Strong problem-solving skills and the ability to communicate technical concepts to non-technical users.
• Experience with support ticketing systems, CRM tools, and knowledge base management.Example: Hubspot, Freshdesk, Salesforce, Guru, Notion
• Proven ability to develop positive relationships and effectively coordinate with cross-functional teams; develop and communicate creative, diplomatic solutions to problems; manage competing priorities on a daily basis with the following teams of Product Management, Engineering, Sales and Customer Success
• Passion for customer experience and a proactive approach to solving customer challenges.
• Self-motivated, and possess a strong sense of responsibility and initiative

Work Status & Location

Full-Time Contractor (Remote)

Last updated on Feb 18, 2025