PC Support Administrator

The PC Support Administrator is responsible for internal users IT support, maintain digital workplace environment operational and manage IT assets, network access and hardware /software provisioning for employees, contractors and third parties according to security policies.

Requirements

TASKS & RESPONSABILITIES

·        Provide IT support to internal users

·        Manage company network accesses and Active Directory according to security policies

·        Manage new starters and leavers IT process

·        Installs, adapts workstations to the user, operates the connections of the network elements.

·        Integrates smartphones and tablets and communication systems into the company's information system.

·        Integrates, operates and supports office copiers and printing systems

·        Setup, operates and supports meeting rooms communication solutions

·        Collaborate with Site Managers to setup, operate and support physical security systems (door access control and video surveillance)

·        Diagnoses an anomaly, remedy problems by an internal or subcontracted intervention, apply the preventive maintenance plan.

·        Detects and removes viruses, ensures the backup of computer data.

·        Handling of security alerts (phishing, identity)

·        Keeps the inventory of the hardware and software up to date, managing hardware stock and licenses availability.

·        Manage IT Purchasing process for on time supply of IT equipment and software

·        Participates in the deployment of the company's messaging and collaborative system and trains users as required.

·        Assists remotely or on site, in order to solve user’s incidents (hardware or software) as soon as possible, within agreed SLAs.

·        Keep a permanent technological watch on workplace digital environment.

·        Automate daily tasks such as system or software installations, security updates

·        Monitor and manage technical alerts, ensuring proper escalation as needed

·        Write technical and support documentation

·        Apply and enforce security policies

·        Participate in Workplace project

·        Support Operations Team in project

PROFILE REQUIRED

Must have

·       Professional English.

·       Expertise in :

•     Windows Professional, iOS, Android

•     Active Directory and Azure AD

•     Office 365

·       Knowledge in :

•     Windows server and powershell

•     Networking

•     Supplier management

·       “Team Player” attitude

·       Knowledge of various IT and business functions

·       Great interpersonal, problem-solving, analytical, and research skills.

Nice-to-have

·       Knowledge in MacOS

·       Experience in automotive or industrial business.

·       Capacity to work with an agile methodology.

·       Professional French or German or Chinese.

Skills & Abilities

·        Solid Windows technical background.

·        Service oriented approach

·        Knowledge of basics ITIL, project management methodologies

·        Knowledge of basics of IT security and networking

·        Good written and verbal communication skills

·        Innovative thinking

·        “Can do” attitude

·        IT Suppliers management experience

Last updated on Apr 8, 2024