Technical Account Manager, Enterprise East

The Team:

Technical Account Management is a global team that partners with Okta’s Customer Success team and collaborates with Okta’s customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security. We are Okta product experts, and we enable Okta's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Okta and industry best practices. 

The Opportunity:

A Technical Account Manager (TAM) specializing in enterprise identity, including Okta’s Workforce Identity Cloud (WIC), Customer Identity Cloud (CIC) and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value.

The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Okta’s ability to manage authentication, authorization and lifecycle management capabilities for SaaS, on-premise and custom enterprise applications.

You Will:

• Advise customers on best practices and product adoption in a post-sales capacity
• Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business, largely midmarket
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
• Maintain focus on increasing subscription adoption, customer satisfaction and retention
• Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
• Take and respond to reactive questions from Customer Success Managers
• Establish strong personal relationships on key accounts with decision-makers and stakeholders
• Participate in content creation for both internal and external enablement of staff and customers

Requirements:

• 2+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
• Familiarity with IAM technologies and protocols, enterprise SaaS applications, lifecycle management scenarios, and security is strongly desired
• Experience in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or similar role is a plus.
• Understanding of common software development practice. Understanding of identity and surrounding technologies.
• Experience owning customer relationships and escalations
• Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts
• This position will be located remotely but requires you reside and work in Eastern time zone and will have some travel required (under 25% of time) 

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Last updated on Aug 15, 2024