Provider Engagement Specialist

Note: This position will be largely remote, but will entail frequent travel throughout New York to visit provider offices.

What You’ll Do

The Provider Engagement Specialist develops positive, long-term relationships with pediatric offices, specialty practices, hospital discharge planners/social workers and other members of the community teams to support engagement of eligible patients and their families. The PES is responsible for increasing patient and family engagement through direct outreach via the phone, and in the community.

• Identify innovative strategies to enroll patients and families into Imagine Pediatrics
• Develop relationships with Pediatricians, Pediatric specialists, local hospitals, home health agencies, group homes, and clinics to drive engagement of eligible patients and families
• Relationship management: Establish a cadence of meeting with community partners to discuss Imagines services, already engaged patients/families and eligible patients.
• Develop working relationships with practice Managers, PCPs, and key provider stakeholders to build formal business relationships
• Comfortable with telephonic outreach to eligible families to enroll them in the Imagine Pediatrics program
• Leverage reporting and dashboards to prioritize telephonic and field-based outreach to members
• Meet or exceed established monthly engagement targets

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. In this role, you will need:

• Dynamic personality and a knack for developing good interpersonal relationships with
• Comfort with scientific terminology and be able to seamlessly move through various medical environments, such as hospitals, doctors' offices and pharmacies.
• Familiarity with several types of providers (i.e., Physicians, Physician Assistants, Nurse Practitioners), pediatrics preferred but not required

Required Qualifications

• 2+ years of related experience in sales, direct marketing, or customer service in a medical/healthcare industry
• Proficient in Microsoft Excel, Word, and PowerPoint
• Access to reliable transportation
• Ability to walk families through technology portion of enrollment

Preferred Qualifications:

• Provider engagement experience
• Experience with CRM platform
• Hospital or healthcare experience
• Proficient in PowerPoint and Excel

What We Offer (Benefits + Perks)

We are targeting a base compensation of up to $75,000 per year in addition to a bonus, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

Additional benefits to be detailed in offer

Last updated on Aug 14, 2024