ITSM Consultant With Power BI

Job Description :-

Job Components
Key Responsibilities

• Support ITSM/ITSS Analytics & Reporting practices operationally
• Develop and maintain scalable, automated dashboards and reports that benchmark and track progress against key operational performance goals and initiatives.
• Work with management and internal stakeholders to define business requirements and analytical needs and execute against them.

• Support the development, documentation, and adoption of procedures and work instructions for improved Analytics & Reporting execution.
• Forge strong relationships for improved collaboration to provide innovative solutions.
• Assist other IT Service Management teams when necessary to support resource capacity and IT service delivery.

Job Duties

• Follow established procedures to execute day-to-day activities
• Understand and adhere to specific policies and processes governing area of specialization
• Collect, clarify, and analyze data and business requirements for new or revised dashboards & reporting.
• Design and build queries, reports, and dashboards using business intelligence tools to incorporate data from diverse sources and tools.
• Support continuous improvement activities
• Contribute to the development, modification, documentation, and implementation of procedures.
• Effectively communicate across company and department boundaries at all levels.
• Other related ITSM duties as assigned

Professional Development

• Support career success and strategic goals through employee development programs designed to advance capabilities and skills for enhanced teammate fulfillment and engagement.
• Defined behaviors and practices to identify and develop practices aligned with strengths and opportunities.

Qualifications :

Required Experience/Qualifications:

• Undergraduate degree or equivalent experience
• Experience with building tiles/dashboards in PowerBI
• 2+ years working in a technology discipline
• Proficient with Microsoft Office applications (Excel, PowerPoint, Word, Microsoft Teams, etc.)

Preferred Qualifications:

• 4+ years relevant experience
• 2+ years experience with PowerBI
• 1+ years experience with DOMO
• 2+ years working in a collaborative, team-based environment
• Familiarity ServiceNow and other ITSM/ITOM data sources
• Demonstrated commitment to continual learning

Technical Skills:

• Demonstrated experience of using technology to improve efficiency
• Demonstrated experience with data visualization tools and concepts
• Demonstrated experience with data query and extraction technologies
• Competent understanding of ITIL and ITSM processes
• Experience/understanding of IT best practices and process tools.

Knowledge & Skills

• Essential interpersonal skills and team orientation
• Good critical thinking and active listening skills
• Sound decision making/problem-solving capabilities
• Effective written and verbal communication skills

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Last updated on Aug 3, 2023