Call Center CSR

Call Center CSR needs manufacturing experience

Call Center CSR requires:

 Must have: SAP/ QP1 experience

 Background in call center environment, and managing account from the customer via email, phone, and emails.

 Must be willing to work and ready to engage with the team

 Must have manufacturing experience.

 Fast pasted environment

 Working understanding of color matching

Call Center CSR duties:

 On phones regularly, managing multiple accounts

 Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.

 May initiate customer contact to proactively identify and address customer needs.

 Monitors the resolution process to ensure other departments follow through on requests.

 Opens and accurately maintains customer accounts by recording and updating account information

 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution

 Process accurate order entry

 Works to understand product schedule for Liquid and Powder Coatings manufacturing sites

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Last updated on Feb 15, 2024