Job Description: Provides technical assistance to employees . Answers questions or resolves computer/mobility problems for clients in person, or via telephone, or remotely. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, e-mail, mobile devices, and operating systems.
The responsibilities of this role include:
Working under close supervision.
Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct).
Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.
Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.
Using deductive problem solving required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required.
Exercising some creativity may be required to troubleshoot technical problems or deal with Client circumstances.
Comments for Suppliers: 1/14: Fully Onsite position, 3-Month Contract to cover another team members paternity leave, very small chance of extension. Interview Process: Phone interview, if they pass, then a 2nd video interview with additional managers, they do drive company vehicles so making sure resumes are being submitted with candidates that can pass an MVR. •
Last updated on Jan 14, 2022