Support the Pre-Order Ops Team for a multi-million dollar New York-based Start-Up while working from home permanently
Fresh Prints is a New York-based custom-apparel company. We find incredible students and give them training and support to build the business at their schools.
The operations team acts as a major catalyst to the company’s growth. It is directly responsible for driving the sales by actively engaging with Campus Managers, the sales team, and the Business development managers.
- How well can you coordinate the logistics of a million-dollar campaign involving multiple overseas and domestic vendors?
- How can we reduce our costs and increase the profits made on an order?
- How can we source new vendors and suppliers to help build a company that will last forever?
- How good are you at drafting emails that will directly/indirectly control client behavior and contribute towards the company’s revenue growth?
As a member of the Pre-Order Operations team, you will be given complete autonomy over your work and decision-making. You will work closely with our Campus Managers and Business Development Managers to find products, give quotes, find stock, and help with the logistical questions involved in the supply chain. By doing so, you will be indirectly contributing towards converting cold/warm leads into actual clients for Fresh Prints.
- Do you want to be part of the team that ensures Fresh Prints offers best products at best prices?
- Does the challenge of driving decisions in a dynamic environment excite you?
- Do you love solving complex business problems?
- Are you seeking an environment where you can drive innovation?
- Are you a passionate self-starter?
- If the answer to the above questions is a resounding YES, read on!
The Product Acquisition — Operations Associate will be a high-performing individual contributor, responsible for driving revenue by providing/sourcing products, ideas, and other help to win orders. The job involves organizing, planning, and prioritizing. In addition to contributing towards driving the OKRs for this team, he/she will be the first point of contact to the sales teams of FP and must therefore be comfortable and confident in liaising with remote teams. You will also be responsible for ticket management, adhere to service level goals, and route all tasks through in-house technology. You will experience a wide range of problem-solving situations, strategic to real-time situations. We’re on a remarkable growth trajectory and as Fresh Prints grows, you will too.
For the right person, this role offers an uncapped opportunity. You will be given the space and guidance to have a tremendous impact on your role.
Responsibilities
- Collaborate with the Sales and Business Development Teams to drive company revenue growth.
- Identify products from existing suppliers that align with the client's budget, timeline, and other requirements.
- Source new products and suppliers to meet client needs.
- Set up wholesale accounts with new suppliers and complete the necessary documentation for internal use.
- Partner with the Growth/Marketing Team on campaign launches.
- Communicate/work with Vendors, Sales, and Operations Teams to resolve issues.
- Address logistical questions from the Sales Team, printers, and wholesalers.
Must Have Skills
- 1+ years of experience in customer service or operations
- Strong problem-solving abilities
- Excellent verbal and written communication skills in English
- Ability to work under pressure and manage multiple priorities
Good to Have
- Excel proficiency
- 2+ years of work experience in customer service/relevant fields preferred
- Any experience related to procurement, purchasing/sourcing is also preferred
Personal Attributes
- Strong attention to detail
- Goal-Driven: You’re set on your goals and respect the timelines your goals are bound by.
- Proactive: You believe it’s always on you to make sure anything you do is a success. In love with challenges. You revel in solving problems and want a job that pushes you out of your comfort zone
- Calm under pressure: You have a sense of urgency but channel it into productively working through any issues
- Open to Invent and simplify: You’re inspired by the endless ways in which everything we do can always be improved
Compensation & Benefits
- Competitive Monthly Salary
- Night Shift Allowance
- Learning Opportunities
- Working in a great culture
Location and Timings
- This is a remote role and requires someone who is comfortable working night shift.
- 9:00 AM - 5:00 PM EST US Timings (9:00 PM - 5:00 AM Philippine Timings)
Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.
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Last updated on Aug 20, 2024