Providing comprehensive technical services for the efficient and safe operation of electronic technology for health, safety, and productivity in the mining sector.

Minimum Requirements

• Matric Certificate
• Matric with NQF level 5 in IT systems support (server/network technician) or similar
• 2 years or more experience in networking and security - DNS, Firewalls, Switches, FreeIP, LDAP, Active Directory (AC) - setup and configuration, maintenance.
• 2 years or more experience in Linux - Ubuntu Server, Linux security and certificates, shell scripting, etc
• FTP server experience.
• SSH, WinSCP, and Putty experience

Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications.

Responsibilities

I.T Technical

• Technical support for the SmartMine backend network and server infrastructure, and authentication and authorisation services.
• Installs, integrates, and maintains the SmartMine backend network infrastructure and servers, the domain controller server, FTP servers, Install Servers, switches, firewalls, and authentication and authorisation services (user-based and role-based).
• Responsible for designing, implementing, maintaining, and improving network security for the SmartMine Core and backend facilities, and for edge clusters.
• Installs, integrates, and maintains the SmartMine backend cluster servers running Linux.
• Assists in gathering requirements, defining specifications, and implementing and maintaining network configurations for edge cluster servers, routers, switches and solution equipment on sites.
• Authority over SmartMine core operations, support and assist the release and deployment process

Communication and Escalation

• Maintaining high levels of customer satisfaction and retention through proactive communication, management of client activity, and using good judgement in determining when to collaborate with a co-worker and when to escalate a case.
• Provide constructive feedback on a regular basis to technical coordinators and area Supervisors.
• Provides support to higher level support technicians, supervisors and management on assignments and works in other departments and/or miscellaneous assignments as instructed.
• Liaise with other technical employees, and customers on the site to support in ensuring quality and safety of work and that contractual obligations are met.
• Keep supervisor updated of all unresolved and/or potential problems that would negatively affect the customer or company.

Health and Safety

• Always adhere to all customer safety regulations.
• Adhere to specific risk assessments before commencing daily tasks.
• Ensure medical and inductions are valid.
  

Competencies (Skills, Knowledge, Attributes) Required:

Skills and Knowledge:
 Cluster Technologies
 Data stream
 Distributed Edge
 Kubernetes
 GIT
 Docker
 JIRA, Camunda, Confluence
 Kafka Data Streaming service
 Familiar with Internet of Things (IoT), Edge Computing, Platform as a Service (PaaS), Infrastructure as a Service (IaaS), Software as a Service (SaaS), IoT

Personal Attributes:
 Organisation and Time-management: staying on task, personal organisation, managing schedules, multi-tasking and following of rules and regulations.
 Problem solving displays insight and intelligence, innovative thinker, decisiveness, prudent decision making, adaptable and flexible, improving work processes, develops technical knowledge and documentation actions and results.
 Interpersonal competencies: interpersonal savvy, reading others, active listening, clear and open in communication, demonstrates empathy, accommodating to clients, level-headedness, works well with supervisors, comfortable with social situations, honest and trustworthy.
 Influence and Persuasiveness Competencies: Explaining situations clearly, dealing with conflict and displays courage.

All applicants who meet the minimum requirements and wish to apply should do so on or before 19th of February 2025 at 12:00

Please note our shortlisting period is one-two weeks If you don't hear anything from us within two weeks, consider your application unsuccessful.

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Last updated on Feb 13, 2025