Manager, Account Management

Influential, is looking for an experienced Manager, Account Management. As the primary point of contact for campaign execution, the Manager,  Account Management is responsible for representing client needs and goals to ensure optimal performance and client satisfaction throughout the campaign.

Influential is a key leader in the Influencer Marketing space (and the LARGEST influencer marketing company in the world, by revenue), and an exclusive Influencer Technology Partner of IBM Watson. Trusted by over 60% of the Fortune 500, we connect our clients with a network of over 3 Million social media influencers. 

We are looking for team members who are thrilled by the idea of playing an active role in shaping how companies engage with customers through TikTok, Instagram, Facebook, & more. Our team is built of people from across the country who have already moved the needle in social media, influencer marketing, and various sectors of technology. Ready to join us?!

What we offer: 

• Remote company - work from home!
• Competitive compensation
• Unlimited vacation PTO with inclusive holiday benefits
• 100% company paid medical, dental & vision insurance for employees

 

• Equity options for all employees
• Fully vested 401(k) matching
• Stipends for at-home office setup, phone & wifi, health & wellness, and more!
• An awesome collaborative work culture, a diverse team, and more!

In general, a typical day includes:

 

• Driving the overall success of campaigns ranging in budget and complexity for clients across beauty, QSR, auto, CPG, finance, gaming, hospitality, and more by collaborating closely with the operations and sales teams
• Partnering with sales to understand client objectives, strategies, and goals; providing guidance on best practices based on platform and vertical and anticipating client needs
• Navigating challenges within the execution process with ease; proving thoughtful solutions for roadblocks encountered on any given project
• Building new materials for the use of the account management department and beyond; improving processes for more seamless execution of campaigns
• Preparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendations
• Staying on top of the workflow and completion of tasks in our project management platform
• Organizing timelines, creative concepts and paid media strategies for campaigns ranging anywhere from a one day to a one year flight
• Maintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelines
• Educating sales and clients on Influential’s core offerings, current industry trends and technologies
• Developing and fostering strong relationships with clients 
• Managing the monthly billing reconciliation process with finance
• Mentoring junior team members and sharing learnings across the Account Management discipline

Being a Manager, Account Management requires:

• Strong decision-making, organizational, planning, and problem-solving skills with a proven ability to identify and prioritize critical issues
• Ability to see the campaign execution process on a micro and macro level
• 5 - 7+ years of experience working in a digital or advertising environment required
• Strong organizational skills with the ability to handle multiple clients and priorities with discretion
• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
• Comfortable working in a startup environment, creating organization and processes where none may already exist
• Knowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube)
• Up to date on the latest trends and innovations in the social realm
• Bachelor’s degree or equivalent experience
• Passion for social media

Bonus points if:

• Experience at an agency, marketing-tech or media start-up
• Background in influencer marketing

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Last updated on Aug 15, 2024